Provide a premium level of support to the global Airbnb hospitality community. • Mediate situations between guests and hosts.• Research and troubleshoot problems using available resources.• Monitor and control multiple concurrent tasks.• Provide knowledgeable, friendly and eloquent client service. • Display patience and empathy under pressure.

Provide a high level of customer service to Stumptown’s West coast accounts. • Manage daily customer orders; ensuring accurate order entry to timely delivery. • Successfully resolve customer matters with cross functional teams to address specific customer needs. • Communicate effectively to roasting and production teams on product inventory status. • Work closely with Accounts Receivable to support timely payment and financials. • Maintain clear communication and solid relationships with accounts across multiple markets.

Worked as an esthetician in the treatment room as well as assisted owner in managing the business end of the spa. Spa offers down to earth approach to wellness but always committed to continuing education with new modalities and techniques.• Trained staff for Asana work program and new esthetic modalities. • Managed spa front office including directing receptionists‘ tasks and projects. • Performed administrative duties such as scheduling, client transactions, and retail sales. • Developed weekly inventory, expense, and client services reports. • Managed product and spa supply reorders. • Handled all client communication via email, phone, and social media. • Managed relations with advertising/marketing and product representative partners.

Trained under a medical aesthetician using only Éminence products. Health.Skin.Fit. believes in maintaining a healthy body and therefore healthy skin. The spa practices a skin routine that can be repeated at home. Clients are thoroughly educated on the benefits and use of devices and techniques.• Apprenticed under Christine Laguna, who has 14 years of Éminence knowledge.• Specialized in Éminence product line under Michelle Gibbons.• Performed full Éminence treatments including LED, Microcurrent and massage.• Trained in LightStim LED and NuFace Microcurrent.• Assisted owner in product reordering. • Participated in trade shows and purchasing spa supplies.

Assisted entire decorative accessories team of designers in all stages of product development samples. Worked in cross functional teams with success.- Managed, tracked, and organized all samples using internal systems - Maintained a clean, up to date sample room - Assisted head design manager with daily ebb and flow - Managed archive sample system- Created specifications and reviewed wall art for color, construction, and design with Adobe Photoshop and Adobe Illustrator- Sent inspiration and mock-up samples for development - Coordinated set-ups and breakdowns of presentations with visual and merchandising teams - Created presentation boards and specifications using Adobe Photoshop and Adobe Illustrator - Prepared department for weekly Product Development meetings - Managed and coordinated outside help

Manage all purchase order activity and correspondence between inventory management, merchandising, sourcing, and agent/vendor partners. Administer purchase order log and track status of production with sourcing, agents, and vendors. Modify purchase orders in PO system when necessary while maintaining accuracy of purchase order ship dates, quantities, and estimated dates of arrival. Follow up on confirmation of any changes with agents and vendors by thorough communication. Manage inventory transfers from channel to channel. Enter transfer requests and follow up on completion with DCs. Work alongside planner to observe sales and edit purchase orders in order to achieve sales and profitability. Assist planners on planning lighting and rug departments for upcoming seasons. Analyze and reforecast buys throughout the year to appropriate numbers depending on recent and past sales performances.

TEFL Certified English teacher in a prestigious private school in Rome. Teaching private and group lessons from elementary to advance-fluency levels. Create interesting lesson plans and present comprehensive grammar and vocabulary lessons to students. Lead discussions during lessons and clarify questions. Exude confidence yet maintain patience and understanding with students. Provide a non-threatening atmosphere where students feel comfortable approaching the teacher. Extensively prepare students for the University of Cambridge ESOL Examinations, a certification for non-English speakers.

Advise outbound EAP students of the program best suited to their needs by collaborating with EAP Advisors. Coordinate and present educational sessions for programs to potential EAP students, including leading informational meetings and application workshops. Promote EAP by designing marketing material and hosting school events. Organize and maintain database of current programs in participating countries.

Designed and organized educational material, streamlined efficiency by reorganizing file systems, compiled promotional material for hotel historical display, evaluated new applicants, handled all department-wide