Jessica Riggs Email & Phone Number

Portage, Michigan, United States

• Host and conduct multi-day Training Classes on the use of Epicor Eclipse at Kendall, with emphasis on correct processes and company policies.
• Handle all progress billing/Pro Forma invoices for all divisions - including clarifying customer needs, completing billings, and following up on outstanding balances.
• Conduct branch process audits and review/summarize results with location and territory managers. Determine time-bound improvement plans and verify completion.
• Utilize reporting to find and address issues within the system.
• Provide input and collaborate on Business Process Team initiatives such as revising SOPs, editing and improving training materials, reviewing the audit process, and more.

Mount Prospect, Illinois, United States

• Supported sales representatives and customers by providing information on product availability, quoting pricing, researching order issues, providing shipping/order status information, and processing all purchase orders.
• Coordinated with all departments within the company to resolve order issues or raise priority on orders for customers as needed.
• Stepped in as inside sales account representative for two of GAM's largest key customers in the East region; owned communication, coordinated meetings, and monitored order status to ensure customer satisfaction.
• Routed all inbound calls and inquiries to the shared email boxes, escalating as needed and ensuring a timely response.

South Barrington, IL/Newberry Area, MI

• Responsible for all 450+ meals served during the Camp season. This included research, planning, ordering, preparing, serving, and cleanup for feeding volunteers, summer staff, and all 600 campers.
• Recruited and hired around 25 seasonal summer staff each year. Provided these students with mentoring, feedback, on-the-job training and management.
• Built and executed registration for Dads Camp, including management of the waitlist.
• Planned and executed annual Father Daughter Dances for over 1500 attenders, including managing registration, coordinating volunteers, working with four vendors and the venue, and ensuring the events run smoothly.
• Planned and executed annual Boys Night Out event for over 300 attenders, including working with the venue, coordinating two sub-contractors, and 10-20 volunteers.
• Provided administrative and editing support to the budget contact, the communications person, operations, and a part time seasonal admin.

Kalamazoo, Michigan Area

• Prepared hard copy and electronic documents for inclusion into Review Platform databases.
• Provided litigation support for document review, coding, and production.
• Managed document storage and maintain indices of off-site storage.
• Communicated with outside counsel, document review vendors, and in-house counsel.
• Standardized collection practices for smaller product liability matters; created a tracking chart to ease the process of requesting, collecting, organizing, and reviewing the documents.
• Compiled examples of documents typically collected in product liability matters.

Kalamazoo, Michigan Area

• Reviewed and redacted documents for privileged or personal information in preparation for production.
• Unitized and prepared large hard copy and electronic documents for inclusion into digital review databases.
• Provided support and technical assistance to project review teams for large and complex matters, assisted with review using Relativity document review platform.
• Updated documents and case calendars on the Firm’s extranet site.
• Developed and formatted three best practice guidelines for common review jobs such as redacting and unitizing.
• Worked closely with in-house counsel on document management projects for commercial litigation, updated tracking logs and communicated with vendors.

Grand Rapids, Michigan

• Assisted with state and federal tax garnishments.
• Followed set procedures for all processes looked for ways to improve efficiency.
• Ran and formatted legal documents such as demand letters and summons and complaints.
• Received training on software such as CLS, Word Perfect, Adobe Acrobat, and also on legal terminology, bankruptcy, and debt buying processes.

Grand Rapids, MI

• Developed and implemented a database for housing extensive competitive information, coordinated export and presentation in Microsoft Excel and Access.
• Ran over fifty reports covering financial information, sales, discounting and other company information in order to increase efficiency and improve processes.
• Edited and revamped the custom wood stain process, implemented new tools to streamline and coordinate online ordering and manufacturing communications.

Grand Rapids, MI

• Completed a variety of general office tasks with minimal supervision, executed long-term projects under four different supervisors.
• Scanned documents for paperless filing; organized, processed, and labeled historically important college collections.
• Learned and implemented a record keeping and data entry system in Microsoft Access with project tracking in Microsoft Excel.

Kalamazoo, MI

• Performed general tasks in a greenhouse, oversaw planting and transplanting processes, assisted organization of shipping.

Kalamazoo, MI

• Assisted with end-of-the-year paperwork and billing, organized files to be stored, entered information into record-keeping software, double-checked for accuracy.

• Trained and evaluated new staff on safety and operations procedures, instructed and briefed staff members on responsibilities of various positions.
• Developed management and supervision skills, ensured all work was done properly and thoroughly.

Kalamazoo, Michigan Area

• Developed excellent customer service and communication skills.
• Ensured side work and details were completed properly.

Bachelor Of Arts, Interdisciplinary: Academic And Professional Writing

Interdisciplinary Major (English, Communications, and Psychology) Business Minor Dean's List every semester Cumulative GPA 3.96 Proofread.

High School Diploma

Student Council President Honor Roll Member, 8 Semesters National Honors Society Member Varsity Women's Soccer Captain