Jessica Ludlow Email & Phone Number

Beaverton, OR, US

Remote

The Client Success Team's core goals are client satisfaction, client retention, and growth of LERETA's market share. To achieve these goals, we create and nurture relationships at all levels within our client's shops. CSMs engage in consistent communication with our clients. We are laser focused on current and future business needs, SLA adherence.

Beaverton, Oregon

Responsible for managing and executing Property Tax processes, projects and people – led or acted as stakeholder for process & system projects, supervised & developed onsite and remote employees while continually improving morale, maintained alignment to regulatory, compliance & legal guidelines, managed vendor performance and supported financial.

Beaverton, Oregon, United States

Responsible for managing and executing HOA/Co-Op Lien Risk and Insurance Monitoring & Claim processes, projects and people – led or acted as stakeholder for process & system projects, supervised & developed onsite and remote employees while continually improving morale, maintained alignment to regulatory, compliance & legal guidelines, managed vendor.

Beaverton, OR

Responsible for managing and executing HOA/Co-Op Lien Risk and Insurance Claim processes, projects and people – led or acted as stakeholder for process & system projects, supervised & developed onsite and remote employees while continually improving morale, maintained alignment to regulatory, compliance & legal guidelines, managed vendor performance and.

Beaverton, Oregon, United States

Managed process improvements and business projects with all levels of complexity, while staying focused on gathering solid, detailed requirements that supported the quick implementation of solutions necessary to mitigate losses, avoid foreclosures and support Customers through times of hardshipActed as Project Lead for Default Servicing on the global.

Beaverton, Oregon, United States

Acted as Business Lead for Default Servicing on the global System of Record (SOR) Program, this program included over 50 key stakeholders and exceeded 300 membersCollaborated with business partners to create end to end “As Is” and “To Be” maps for over 50 processes, identified & cost analyzed potential enhancements, defined SOR requirements & iteratively.

Beaverton, Oregon, United States

Managed and directed the workflow of an accounting and research support team. The functions of the department included: research & resolution of escalated customer matters, payment processing & account maintenance, accounts payable & receivable, charge off processing, general ledger reconciliation, loss reporting and incoming & outgoing department.

Supported the following customer support and accounting functions for Real Estate Secured Collections: general ledger reconcilements, charge off processing, REO boarding, processing and sales, account boarding, payment processing, research and resolve customer disputes and research requests, generate cashier’s checks, process and submit invoices to AP.

Supported the servicing of non delinquent secured loans and lines which includes the research and resolution of customer requests and disputes, general ledger reconciliation, payment and payoff processing, while adhering to the applicable policies and regulations.Selected to support the training efforts to team members at sites in Montana and New Mexico.

Performed the following to support the balancing of the banks daily cash letters and item processing: data entry, reconcilement of general ledger accounts, resolve GL outages, correct mis-encoded checks and identify and resubmit missing checks for processing.Chosen to support Norwest in Minnesota for 2 months during the WFB/Norwest Bank merge; recovered.