Jessica Ly Email & Phone Number

Melbourne, VIC, AU

Southern Program Alliance:- Hurstbridge Line Duplication - City Loop Upgrades- Bear Street and McDonald Street, Mordialloc and Station Street, Aspendale- Warrigal Road, Mentone and Parkers Road, Parkdale- Maddox Road and Champion Road, NewportNorth West Program Alliance:- Development projects

• Responsibilities:
• Writing proposals for project bids and developing communication and engagement plans and strategies within a range of regulatory frameworks across varied industry sectors
• Preparing and distributing communication collateral to project stakeholder groups, including answering enquiries through the 1800 number, project inbox, updating relevant website content, social media content.
• Maintaining project CRM system to contain up-to-date stakeholder information

• Responsibilities:
• Content management of the company intranet to uplift employee engagement on the intranet
• Planning, creating and executing engaging internal communication campaigns including artwork creation, copywriting, EDMs and curation of social media content (Facebook, Instagram, Twitter, LinkedIn)
• Development of internal articles, media releases and associated digital/online materials
• Undertaking ad-hoc research for Market, Capability and Region Business Partners to support global marketing and communications strategic plans
• Crisis communication during COVID-19

• Responsibilities:
• Assessing customers’ needs by personally catering a product to meet their lifestyle demands
• Assisting customers with the move to nbn and educating them on the internet technology that is available to them in their premises
• Preparation and concise run-down of sale contracts
• Accountability for every transaction and following up with customer transactions
• Experience with online platforms such as Pronto and Jarvis

• Responsibilities:
• Assisting to rollout an agile methodology across the Telstra Contact Centre, including daily stand-ups, sprint retrospectives and sprint planning sessions to uplift team engagement and productivity levels
• Assisting manager to roll out new tool across case managers to increase the conversion of sale leads from complaint cases
• Analysing sprint data to develop strategies to resolve project blockers

• Responsibilities:
• Using tools such as Google Analytics, Facebook for Business and Iconosquare to report on marketing metrics
• Planning, creating and implementing marketing campaigns within a set budget and timeframe, while ensuring that it will creatively engage the audience
• Working closely with account managers to ensure that client benchmarks are met for each campaign
• Putting together detailed post-campaign reports for clients and specified campaigns to demonstrate ROI

• Responsibilities:
• Assessing customers’ needs by personally catering a product to meet their lifestyle demands
• Ensuring a high level of customer satisfaction through a consistent 80+ NPS score month-on-month
• Top part-time sales person for June 2017 in the state, achieving 171.50% BSC
• Preparation and concise run-down of sale contracts
• Accountability for every transaction and following up with customer transactions

• Responsibilities:
• Assisting the IT Professional Services team in creating online tutorials to help staff maximise the usage of the applications in Microsoft Office 365 Suite
• Ensuring that the intranet to is up-to-date and dissemination of internal news
• Creating and managing Sharepoint sites
• Web content management through Adobe Experience Manager
• Working collaboratively with other team members to communicate office changes using creative and engaging mediums

• Responsibilities:
• Assisting with B2B and B2C marketing campaigns in a start-up environment as part of the Central Acquisition (Growth) team
• Producing and distributing blog content as well as creating email flows on Salesforce to improve sales funnel and meet project objectives
• Writing competitive analysis reports to identify opportunities and threats for Sidekicker’s business
• Managing Australian and New Zealand websites to ensure that it is optimised for search engines and to drive warm leads

• Responsibilities:
• Engaging in SEO tactics and analytics to enhance customer experience and increase online foot traffic
• Initiated brand presence on Pinterest
• Designing media content to engage with both existing and potential customers
• Participating in weekly meetings and engagement on communicative platforms such as Slack and Trello to keep up-to-date with assigned work

• Responsibilities:
• Providing customers with appropriate product information to assist them with their decision making
• Maintaining a high level of visual merchandising
• Working collaboratively with other team members in an effective manner to successfully close sales
• Managing flow of stock
• Working under pressure during Christmas season

Bachelor’S Degree, (Double Major In Chinese Studies And Finance, Minor In Communication And Media Studies)

2018 - Student Ambassador for the Business & Economics Faculty 2018 - Participant of the San Francisco and Silicon Valley Study Program.

San Francisco And Silicon Valley Study Program

I participated in an intensive unit in San Francisco and Silicon Valley ran by the Monash Business School where I was given the.

Bachelor Of Arts - Chinese

I participated in the Chinese Intensive Language Program (CILP) through Monash University at the end of 2015 at Shanghai International.

High School

2014 - Top 20 Student 2014 - VCE (Baccalaureate) 2014 - Member of the Student Publication Committee 2013 - Class Captain 2011 - Class.