Jessica Ly Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Southern Program Alliance:- Hurstbridge Line Duplication - City Loop Upgrades- Bear Street and McDonald Street, Mordialloc and Station Street, Aspendale- Warrigal Road, Mentone and Parkers Road, Parkdale- Maddox Road and Champion Road, NewportNorth West Program Alliance:- Development projects

Responsibilities:• Writing proposals for project bids and developing communication and engagement plans and strategies within a range of regulatory frameworks across varied industry sectors • Preparing and distributing communication collateral to project stakeholder groups, including answering enquiries through the 1800 number, project inbox, updating relevant website content, social media content, newsletters and meeting minutes for community information sessions• Maintaining project CRM system to contain up-to-date stakeholder information

Responsibilities:• Content management of the company intranet to uplift employee engagement on the intranet• Planning, creating and executing engaging internal communication campaigns including artwork creation, copywriting, EDMs and curation of social media content (Facebook, Instagram, Twitter, LinkedIn)• Development of internal articles, media releases and associated digital/online materials• Undertaking ad-hoc research for Market, Capability and Region Business Partners to support global marketing and communications strategic plans• Crisis communication during COVID-19

Responsibilities:• Assessing customers’ needs by personally catering a product to meet their lifestyle demands• Assisting customers with the move to nbn and educating them on the internet technology that is available to them in their premises• Preparation and concise run-down of sale contracts• Accountability for every transaction and following up with customer transactions• Experience with online platforms such as Pronto and Jarvis

Responsibilities:• Assisting to rollout an agile methodology across the Telstra Contact Centre, including daily stand-ups, sprint retrospectives and sprint planning sessions to uplift team engagement and productivity levels• Assisting manager to roll out new tool across case managers to increase the conversion of sale leads from complaint cases• Analysing sprint data to develop strategies to resolve project blockers

Responsibilities:• Using tools such as Google Analytics, Facebook for Business and Iconosquare to report on marketing metrics• Planning, creating and implementing marketing campaigns within a set budget and timeframe, while ensuring that it will creatively engage the audience• Working closely with account managers to ensure that client benchmarks are met for each campaign• Putting together detailed post-campaign reports for clients and specified campaigns to demonstrate ROI

Responsibilities:• Assessing customers’ needs by personally catering a product to meet their lifestyle demands• Ensuring a high level of customer satisfaction through a consistent 80+ NPS score month-on-month• Top part-time sales person for June 2017 in the state, achieving 171.50% BSC• Preparation and concise run-down of sale contracts• Accountability for every transaction and following up with customer transactions• Experience with online platforms such as Pronto and Siebel

Responsibilities:• Assisting the IT Professional Services team in creating online tutorials to help staff maximise the usage of the applications in Microsoft Office 365 Suite• Ensuring that the intranet to is up-to-date and dissemination of internal news• Creating and managing Sharepoint sites• Web content management through Adobe Experience Manager• Working collaboratively with other team members to communicate office changes using creative and engaging mediums

Responsibilities:• Assisting with B2B and B2C marketing campaigns in a start-up environment as part of the Central Acquisition (Growth) team• Producing and distributing blog content as well as creating email flows on Salesforce to improve sales funnel and meet project objectives• Writing competitive analysis reports to identify opportunities and threats for Sidekicker’s business• Managing Australian and New Zealand websites to ensure that it is optimised for search engines and to drive warm leads

Responsibilities:• Engaging in SEO tactics and analytics to enhance customer experience and increase online foot traffic• Initiated brand presence on Pinterest• Designing media content to engage with both existing and potential customers• Participating in weekly meetings and engagement on communicative platforms such as Slack and Trello to keep up-to-date with assigned work

Responsibilities:• Providing customers with appropriate product information to assist them with their decision making• Maintaining a high level of visual merchandising• Working collaboratively with other team members in an effective manner to successfully close sales• Managing flow of stock• Working under pressure during Christmas season

Bachelor’S Degree, (Double Major In Chinese Studies And Finance, Minor In Communication And Media Studies)

2018 - Student Ambassador for the Business & Economics Faculty 2018 - Participant of the San Francisco and Silicon Valley Study Program.

San Francisco And Silicon Valley Study Program

I participated in an intensive unit in San Francisco and Silicon Valley ran by the Monash Business School where I was given.

Bachelor Of Arts - Chinese

I participated in the Chinese Intensive Language Program (CILP) through Monash University at the end of 2015 at Shanghai International.

High School

2014 - Top 20 Student 2014 - VCE (Baccalaureate) 2014 - Member of the Student Publication Committee 2013 - Class Captain 2011 - Class.