Jessica Baumgartner Email & Phone Number

New York, New York, United States

➤ Deliver an exceptional Institutional Member experience across a portfolio of accounts. ➤ Build trust and rapport to nurture strong relationships with senior-level clients through regular touchpoints and communications. ➤ Uncover and distill each member’s unique needs and leverage internal and external resources to support them in accomplishing their strategic impact goals.➤ Work with various internal stakeholders and teams to continually improve our member offerings, regularly iterate on materials and experiences in response to partner needs and context, and proactively make recommendations for how the member experience and model can improve to drive impact, and meet the needs of member/partners.➤ Contribute to key internal systems and help to maintain up-to-date records that can be leveraged by various internal stakeholders.➤ Work closely with our Growth team to identify opportunities for referrals and champion additional NationSwell offers that support commercial and impact growth.➤ Act as ambassador at conferences and events and in support of member activities.➤ Stay up to date on industry trends and act as a conduit for shifting partner priorities or needs

Philadelphia, Pennsylvania, United States

➤ Ensured the robust and impactful implementation of the Back on My Feet program aligned with the organizational vision and core values➤ Identified and executed on an aggressive growth strategy to implement the Back on My Feet program through multiple new facilities, partnerships and/or locations within the designated territory annually➤ Collaborated with Expansion Manager to align growth plans as needed➤ Responsible for the implementation and oversight of robust volunteer programs and services, consisting of individual and corporate partner volunteers, for the purpose of driving sustainable growth➤ Recruited, trained, managed, and retained volunteers to execute program initiatives and exceed territory goals➤ Collaborated with centralized staff to ensure volunteers receive appropriate orientation and onboarding, understand and adhere to Back on My Feet policies and procedures, as well as to identify and fill ongoing volunteer needs➤ Ensured that volunteers have a shared understanding of the organization's vision and goals as well as their opportunity to create impact as volunteers➤ Identified and cultivated partnerships that support the BoMF mission and vision, including employment partners and referral partners for additional member services (e.g., mental health support, physical health, criminal justice, financial services etc.).

Silver Spring, Maryland, United States

Washington, Dc

➤ Initially came onboard as an Associate in 2014, was promoted to Senior Associate in 2015, to Coordinator in 2016, to Senior Coordinator in 2017, and advanced to Membership and Operations Manager in 2020.➤ Supported membership recruitment planning and annual conference planning by developing project roadmaps, defining project objectives, timelines, and strategies, and regularly meeting with Executive Directors to attain organization goals.➤ Established tracking mechanisms and processes to create clear, effective information flow internally and with clients.➤ Developed extensive client budgets, forecasts future budget and program needs, prepares presentations for Board review, reviews financial reports, and investigates variances with accounting staff to keep records accurate.➤ Worked closely with organizational leadership, including Board of Directors, to strategically affect direction of operations while overseeing day-to-day operations and managing 2 client teams comprised of over 10 staff members.➤ Hired and onboarded administrative staff and handled all training, mentoring, and direction to maximize productivity.➤ Conducted annual performance reviews for direct reports.➤ Contributed to the development and implementation of client's strategic goals and objectives and served as the primary liaison to multiple, high-profile committees as well as the secondary liaison to each client's Board of Directors.➤ Developed and implemented educational programming, oversees certification management and various membership initiatives, and implements operational efficiencies to streamline work to ensure consistent high performance.➤ Strategically and systematically evaluated opportunities or challenges to meeting client needs, identifies key issues and relationships relevant to achieving organizational goals, and thinking through complex situations or problems.

Brooklyn, Ny

➤ Conducted in-person and telephone case intakes and screenings to determine whether cases were appropriate for mediation as well as responded to general phone and online inquiries regarding New York Peace Institute services.➤ Worked with mediation customers to understand needs and provide excellent service, scheduled mediation sessions and confirmed with all parties prior to date, and provided support to other staff members by handling client inquiries.➤ Created reports, correspondence and procedure manuals, coached new employees on administrative procedures, company policies, and performance standards, and assigned mediators to cover the caseload as needed.➤ Effectively communicated the process and benefits of mediation to prospective clients who had current cases in Brooklyn's civil court while overseeing client outreach and retention, communication, and database management.➤ Served as right hand to Civil Court Program Manager and led the recruitment process of interns including screening resumes, conducting phone or in-person interviews, and overseeing subsequent on-boarding and training.➤ Input and maintained database case information, conducted case-closing data entry, and maintained hard copy files.➤ Contacted clients to confirm attendance for mediation sessions, engaged with and greeted clients in the office and in courthouses, and conducted follow up with mediation clients after the conclusion of a mediated case.

Fairfax, Va

➤ Trained and mentored new camp counselors in operational practices and camper-focused activities as well as planned and implemented daily activities to encourage campers' personal growth including positive peer relationships.➤ Directly supervised a team of 7 camp counselors, managed conflicting team schedules or personalities, and helped guide Camp Counselors and Camp Volunteers to have a deeper understanding of leadership and counseling skills.➤ Communicated with parents, staff, and teachers regarding children or program issues, served as the primary contact for any camp inquiries and concerns, and disciplined or expelled campers when required for the good of community.➤ Organized and led a variety of small or large group activities each week including crafts, nature, songs, games, opening and closing ceremonies, swimming, archery, canoeing, talent show, and other camp-related activities.➤ Trained in and understood all safety/emergency procedures associated with the camp program including knowing, enforcing, and following all safety guidelines associated with the camp and all program areas.

Master Of Science - Ms, Conflict Analysis And Resolution

George Mason University and the University of Malta have partnered to create a Dual Degree Program in Conflict Resolution.

Master Of Arts - Ma, Mediterranean Security

Courses taught by the University of Malta Faculty included: ➤ Internal Communication/Media and Conflict ➤ Negotiation ➤ Euro-Mediterranean.

Bachelor Of Arts - Ba, International Conflict Analysis And Resolution

Activities and Societies: Amnesty InternationalGraduated with a focus in global conflict. Minored in Global Affairs. Overseas Studies.