Jessica Lyon Email & Phone Number

Farmington Hills, Michigan, United States

Pontiac, Michigan, United States

• Review Credit, Income, and Occupancy in order to issue and approve mortgage loans per Fannie Mae and Freddie Mac guidelines• Follow Fair Housing laws and practices• Analyze mortgage documentation such as title, insurance, assets, and appraisal to ensure loan integrity• Ensure quality customer service with the use of quick follow up to emails, phone calls, and Sales Force• Practice time management in order to complete all daily tasks efficiently so borrowers can close their loans in a timely fashion• Review AUS and ensure all documentation meets underwriting requirements per specific findings.

St Clair Shores, Michigan, United States

• Data processing – transfer completed service data to client portal after a front-line quality control of all documentation• Report generation and delivery – logistics, dispatch, and coordination of work order generation and task management – all reports completed using Excel • Vendor and staff relations – Carefully reviews, verifies and approved vendor photos and notes – critiques work order related documentation and escalates performance and/or quality issues to manager• General administrative – provide assistance and back up for P & M team management on various projects – contributes to team OneNote workbooks daily • Invoicing and Billing – Create vendor and internal invoices as well as submit accurate billing with vendor overhead and profit to accounting• Process Management – Manage the Pre-Foreclosure Inspections department from start to finish (assigning, auditing, invoicing, and submitting to client)

Macomb, Michigan, United States

• Business Communications (i.e. email, phone calls, letters, fax)• Filing, Collating, Scheduling • Follow-up on all job stages paperwork• Microsoft Office (i.e. Excel spreadsheets, Access Databases)• Marketing (Constant Contact Information Newsletters weekly• Insurance Audits

• Manage crews of 5-15 people per shift• Handle Food Safety Verifications, ServSafe Certified• Coordinate Marketing • Conduct cash audits • Handle banking transactions and cash within the store• Expedite exceptional customer service• Customer Recovery and Hospitality Ambassador• Teach and enforce company policies• Hiring/Interviewing/Reference Checks• Scheduling• Turnover/Retention• Inventory and Ordering Truck (Supply for Business Growth)

• Expedited Customer Service• Cook and Prepare all food items• Conduct cash/credit transactions • Provide exceptional customer service to customers to ensure repeat business• Work as an effective team player• Work with new crew members on stations and role model correct procedures• Manage crews of 5-15 people per shift• Handle Food Safety Verifications, ServSafe Certified• Handle banking transactions and cash within the store

Associate'S Degree, Business Administration And Management, General, 4.0

Activities and Societies: National Society of Leadership and Success

Credits, General Studies

High School Diploma, Biology/Biological Sciences, General