Jessica Lyon Email & Phone Number

Farmington Hills, Michigan, United States

Pontiac, Michigan, United States

• Review Credit, Income, and Occupancy in order to issue and approve mortgage loans per Fannie Mae and Freddie Mac guidelines
• Follow Fair Housing laws and practices
• Analyze mortgage documentation such as title, insurance, assets, and appraisal to ensure loan integrity
• Ensure quality customer service with the use of quick follow up to emails, phone calls, and Sales Force
• Practice time management in order to complete all daily tasks efficiently so borrowers can close their loans in a timely fashion
• Review AUS and ensure all documentation meets underwriting requirements per specific findings.

St Clair Shores, Michigan, United States

• Data processing – transfer completed service data to client portal after a front-line quality control of all documentation
• Report generation and delivery – logistics, dispatch, and coordination of work order generation and task management – all reports completed using Excel
• Vendor and staff relations – Carefully reviews, verifies and approved vendor photos and notes – critiques work order related documentation and escalates performance and/or quality issues to manager
• General administrative – provide assistance and back up for P & M team management on various projects – contributes to team OneNote workbooks daily
• Invoicing and Billing – Create vendor and internal invoices as well as submit accurate billing with vendor overhead and profit to accounting
• Process Management – Manage the Pre-Foreclosure Inspections department from start to finish (assigning, auditing, invoicing, and submitting to client)

Macomb, Michigan, United States

• Business Communications (i.e. email, phone calls, letters, fax)
• Filing, Collating, Scheduling
• Follow-up on all job stages paperwork
• Microsoft Office (i.e. Excel spreadsheets, Access Databases)
• Marketing (Constant Contact Information Newsletters weekly
• Insurance Audits

• Manage crews of 5-15 people per shift
• Handle Food Safety Verifications, ServSafe Certified
• Coordinate Marketing
• Conduct cash audits
• Handle banking transactions and cash within the store
• Expedite exceptional customer service

• Expedited Customer Service
• Cook and Prepare all food items
• Conduct cash/credit transactions
• Provide exceptional customer service to customers to ensure repeat business
• Work as an effective team player
• Work with new crew members on stations and role model correct procedures

Associate'S Degree, Business Administration And Management, General, 4.0

Activities and Societies: National Society of Leadership and Success

Credits, General Studies

High School Diploma, Biology/Biological Sciences, General