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Jessica Johnson Email & Phone Number

Business Director - Card Channels Non-Voice Strategy and Analytics at Capital One
Location: Atlanta Metropolitan Area, United States 12 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Capital One
Role
Business Director - Card Channels Non-Voice Strategy and Analytics
Location
Atlanta Metropolitan Area, United States
Company size
63917 employees

Who is Jessica Johnson? Overview

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Quick answer

Jessica Johnson is listed as Business Director - Card Channels Non-Voice Strategy and Analytics at Capital One, a with 63917 employees, based in Atlanta Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Jessica Johnson.

Jessica Johnson previously worked as Chief of Staff, Card Marketing & Messaging at Capital One and Chief of Staff, Ponce City Market Office at Capital One. Jessica Johnson holds Bachelor Of Science - Bs, Business Administration And Management, General from Georgia Tech Scheller College Of Business.

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Capital One

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Profile bio

About Jessica Johnson

I am an experienced analyst accomplished in providing effective, efficient, and meaningful solutions while caring about social wellness and supporting humanity. I approach projects strategically and contribute to the organization’s success through the development of high performing teams. I have led transformational projects, supporting company initiatives that result in cost savings and improved processes. I value building strong partnerships across functions and with key stakeholders for the entire project lifecycle. My strength lies in collaboration with others and, through that, the ability to deliver tough messages, balancing people and work management that results in positive change.

Current workplace

Jessica Johnson's current company

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Capital One
Capital One
Business Director - Card Channels Non-Voice Strategy and Analytics
Atlanta, GA, US
Website
capitalone.com
Employees
63917
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Company profile
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12 roles

Jessica Johnson work experience

A career timeline built from the work history available for this profile.

Business Director - Card Channels Non-Voice Strategy And Analytics

Capital One

Atlanta, Ga, Us

Chief Of Staff, Card Marketing & Messaging

Current
Capital One

Mclean, Va, Us

Feb 2024 - Present

Chief Of Staff, Ponce City Market Office

Current
Capital One

Mclean, Va, Us

Aug 2022 - Present

Chief Of Staff, Product Operations & Analytics

Capital One

Mclean, Va, Us

Jun 2023 - Feb 2024

Business Director - Servicing Strategy, Agent And Network Management Experiences

Capital One

Mclean, Va, Us

Led multi-tier analyst team driving product, platform, and data strategy to improve the agent and network management experience

Jul 2021 - Sep 2022

Senior Business Manager

Capital One

Mclean, Va, Us

I led a team of analysts supporting non-voice operations in US Card to optimize efficiency and effectiveness. Prior to that, I supported Small Business Bank operations, including strategy, leading hourly associates, and transitioning contact center sites.

Nov 2016 - Jul 2021

Business Manager - Fraud And Disputes Operations

Capital One

Mclean, Va, Us

Led analyst team providing cross-functional analytical support for the Fraud and Disputes Operation (FDO)

Jul 2014 - Nov 2016

Principal Associate

Capital One

Mclean, Va, Us

Leader of operations analysts forecasting call and case volume for the credit card line of businessTransitioned to analyst role after performing a Principal Process Manager role supporting Telephony innovation prioritization and processes

Oct 2010 - Jul 2014

Sr. Extended Operations Associate - Fraud Operations

Capital One

Mclean, Va, Us

Supplier management of global contact centers supporting Capital One's Card Fraud and Disputes operations

Sep 2008 - Oct 2010

Operations Analyst - Forecasting

Capital One

Mclean, Va, Us

Forecasted call volumes and case volume for major lines of business throughout Capital One's card portfolio

Oct 2007 - Sep 2008

Community Engagement Intern

Virginia'S Kids Belong

Richmond, Virginia, Us

Field education internship while achieving MSSW

Sep 2021 - May 2023
Team & coworkers

Colleagues at Capital One

Other employees you can reach at capitalone.com. View company contacts for 63917 employees →

PS Prabin S. Prabin S. Colleague at Capital OneUnited States View → EH Eboni Hayes Eboni Hayes Colleague at Capital OneBirmingham, Alabama, United States View → AB Adrianne B. Adrianne B. Colleague at Capital OneDallas, Texas, United States View → JF Jon Flannery Jon Flannery Colleague at Capital OneGreater Richmond Region, United States View → JM Julie Mccarthy Larkin Julie Mccarthy Larkin Colleague at Capital OneGlen Allen, Virginia, United States View → RB Rakesh B. Rakesh B. Colleague at Capital OneCharlotte, North Carolina, United States View → AC Ashanti Cato Ashanti Cato Colleague at Capital OneWashington Dc-Baltimore Area, United States View → EM Eric Moore Eric Moore Colleague at Capital OneMount Pleasant, South Carolina, United States View → JR John Robuck John Robuck Colleague at Capital OneBethesda, Maryland, United States View → AW Andrew Woodward Andrew Woodward Colleague at Capital OneArlington, Virginia, United States View →
2 education records

Jessica Johnson education

Bachelor Of Science - Bs, Business Administration And Management, General

Georgia Tech Scheller College Of Business

Master Of Science - Ms, Social Work

University Of Tennessee, Knoxville
FAQ

Frequently asked questions about Jessica Johnson

Quick answers generated from the profile data available on this page.

What company does Jessica Johnson work for?

Jessica Johnson works for Capital One.

What is Jessica Johnson's role at Capital One?

Jessica Johnson is listed as Business Director - Card Channels Non-Voice Strategy and Analytics at Capital One.

Where is Jessica Johnson based?

Jessica Johnson is based in Atlanta Metropolitan Area, United States while working with Capital One.

What companies has Jessica Johnson worked for?

Jessica Johnson has worked for Capital One, Virginia'S Kids Belong, and Northwestern Mutual.

Who are Jessica Johnson's colleagues at Capital One?

Jessica Johnson's colleagues at Capital One include Prabin S., Eboni Hayes, Adrianne B., Jon Flannery, and Julie Mccarthy Larkin.

How can I contact Jessica Johnson?

You can use AeroLeads to view verified contact signals for Jessica Johnson at Capital One, including work email, phone, and LinkedIn data when available.

What schools did Jessica Johnson attend?

Jessica Johnson holds Bachelor Of Science - Bs, Business Administration And Management, General from Georgia Tech Scheller College Of Business.

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