Jessica Johnson Email and Phone Number
I am an experienced analyst accomplished in providing effective, efficient, and meaningful solutions while caring about social wellness and supporting humanity. I approach projects strategically and contribute to the organization’s success through the development of high performing teams. I have led transformational projects, supporting company initiatives that result in cost savings and improved processes. I value building strong partnerships across functions and with key stakeholders for the entire project lifecycle. My strength lies in collaboration with others and, through that, the ability to deliver tough messages, balancing people and work management that results in positive change.
Capital One
View- Website:
- capitalone.com
- Employees:
- 63917
-
Business Director - Card Channels Non-Voice Strategy And AnalyticsCapital OneAtlanta, Ga, Us -
Chief Of Staff, Card Marketing & MessagingCapital One Feb 2024 - PresentMclean, Va, Us -
Chief Of Staff, Ponce City Market OfficeCapital One Aug 2022 - PresentMclean, Va, Us -
Chief Of Staff, Product Operations & AnalyticsCapital One Jun 2023 - Feb 2024Mclean, Va, Us -
Business Director - Servicing Strategy, Agent And Network Management ExperiencesCapital One Jul 2021 - Sep 2022Mclean, Va, UsLed multi-tier analyst team driving product, platform, and data strategy to improve the agent and network management experience -
Senior Business ManagerCapital One Nov 2016 - Jul 2021Mclean, Va, UsI led a team of analysts supporting non-voice operations in US Card to optimize efficiency and effectiveness. Prior to that, I supported Small Business Bank operations, including strategy, leading hourly associates, and transitioning contact center sites. -
Business Manager - Fraud And Disputes OperationsCapital One Jul 2014 - Nov 2016Mclean, Va, UsLed analyst team providing cross-functional analytical support for the Fraud and Disputes Operation (FDO) -
Principal AssociateCapital One Oct 2010 - Jul 2014Mclean, Va, UsLeader of operations analysts forecasting call and case volume for the credit card line of businessTransitioned to analyst role after performing a Principal Process Manager role supporting Telephony innovation prioritization and processes -
Sr. Extended Operations Associate - Fraud OperationsCapital One Sep 2008 - Oct 2010Mclean, Va, UsSupplier management of global contact centers supporting Capital One's Card Fraud and Disputes operations -
Operations Analyst - ForecastingCapital One Oct 2007 - Sep 2008Mclean, Va, UsForecasted call volumes and case volume for major lines of business throughout Capital One's card portfolio -
Community Engagement InternVirginia'S Kids Belong Sep 2021 - May 2023Richmond, Virginia, UsField education internship while achieving MSSW -
Associate Financial RepresentativeNorthwestern Mutual Mar 2004 - Sep 2007Milwaukee, Wi, Us
Jessica Johnson Education Details
-
Georgia Tech Scheller College Of BusinessGeneral -
University Of Tennessee, KnoxvilleSocial Work
Frequently Asked Questions about Jessica Johnson
What company does Jessica Johnson work for?
Jessica Johnson works for Capital One
What is Jessica Johnson's role at the current company?
Jessica Johnson's current role is Business Director - Card Channels Non-Voice Strategy and Analytics.
What schools did Jessica Johnson attend?
Jessica Johnson attended Georgia Tech Scheller College Of Business, University Of Tennessee, Knoxville.
Who are Jessica Johnson's colleagues?
Jessica Johnson's colleagues are Lishel Bautista, Payton Hatcher, Brooke Foley, Dolores Smyth, Garnt Eivor, Sarah Wang, Ricky Dacosta.
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