Jessica Johnson

Jessica Johnson Email and Phone Number

Business Director - Card Channels Non-Voice Strategy and Analytics @ Capital One
Atlanta, GA, US
Jessica Johnson's Location
Atlanta Metropolitan Area, United States, United States
About Jessica Johnson

I am an experienced analyst accomplished in providing effective, efficient, and meaningful solutions while caring about social wellness and supporting humanity. I approach projects strategically and contribute to the organization’s success through the development of high performing teams. I have led transformational projects, supporting company initiatives that result in cost savings and improved processes. I value building strong partnerships across functions and with key stakeholders for the entire project lifecycle. My strength lies in collaboration with others and, through that, the ability to deliver tough messages, balancing people and work management that results in positive change.

Jessica Johnson's Current Company Details
Capital One

Capital One

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Business Director - Card Channels Non-Voice Strategy and Analytics
Atlanta, GA, US
Website:
capitalone.com
Employees:
63917
Jessica Johnson Work Experience Details
  • Capital One
    Business Director - Card Channels Non-Voice Strategy And Analytics
    Capital One
    Atlanta, Ga, Us
  • Capital One
    Chief Of Staff, Card Marketing & Messaging
    Capital One Feb 2024 - Present
    Mclean, Va, Us
  • Capital One
    Chief Of Staff, Ponce City Market Office
    Capital One Aug 2022 - Present
    Mclean, Va, Us
  • Capital One
    Chief Of Staff, Product Operations & Analytics
    Capital One Jun 2023 - Feb 2024
    Mclean, Va, Us
  • Capital One
    Business Director - Servicing Strategy, Agent And Network Management Experiences
    Capital One Jul 2021 - Sep 2022
    Mclean, Va, Us
    Led multi-tier analyst team driving product, platform, and data strategy to improve the agent and network management experience
  • Capital One
    Senior Business Manager
    Capital One Nov 2016 - Jul 2021
    Mclean, Va, Us
    I led a team of analysts supporting non-voice operations in US Card to optimize efficiency and effectiveness. Prior to that, I supported Small Business Bank operations, including strategy, leading hourly associates, and transitioning contact center sites.
  • Capital One
    Business Manager - Fraud And Disputes Operations
    Capital One Jul 2014 - Nov 2016
    Mclean, Va, Us
    Led analyst team providing cross-functional analytical support for the Fraud and Disputes Operation (FDO)
  • Capital One
    Principal Associate
    Capital One Oct 2010 - Jul 2014
    Mclean, Va, Us
    Leader of operations analysts forecasting call and case volume for the credit card line of businessTransitioned to analyst role after performing a Principal Process Manager role supporting Telephony innovation prioritization and processes
  • Capital One
    Sr. Extended Operations Associate - Fraud Operations
    Capital One Sep 2008 - Oct 2010
    Mclean, Va, Us
    Supplier management of global contact centers supporting Capital One's Card Fraud and Disputes operations
  • Capital One
    Operations Analyst - Forecasting
    Capital One Oct 2007 - Sep 2008
    Mclean, Va, Us
    Forecasted call volumes and case volume for major lines of business throughout Capital One's card portfolio
  • Virginia'S Kids Belong
    Community Engagement Intern
    Virginia'S Kids Belong Sep 2021 - May 2023
    Richmond, Virginia, Us
    Field education internship while achieving MSSW
  • Northwestern Mutual
    Associate Financial Representative
    Northwestern Mutual Mar 2004 - Sep 2007
    Milwaukee, Wi, Us

Jessica Johnson Education Details

  • Georgia Tech Scheller College Of Business
    Georgia Tech Scheller College Of Business
    General
  • University Of Tennessee, Knoxville
    University Of Tennessee, Knoxville
    Social Work

Frequently Asked Questions about Jessica Johnson

What company does Jessica Johnson work for?

Jessica Johnson works for Capital One

What is Jessica Johnson's role at the current company?

Jessica Johnson's current role is Business Director - Card Channels Non-Voice Strategy and Analytics.

What schools did Jessica Johnson attend?

Jessica Johnson attended Georgia Tech Scheller College Of Business, University Of Tennessee, Knoxville.

Who are Jessica Johnson's colleagues?

Jessica Johnson's colleagues are Lishel Bautista, Payton Hatcher, Brooke Foley, Dolores Smyth, Garnt Eivor, Sarah Wang, Ricky Dacosta.

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