Jéssica Makovits Email & Phone Number

São Bernardo Do Campo, São Paulo, Brasil

A serviço da IVECO - Administração e suporte de treinamento à rede de concessionárias da América do Sul e Caribe.

São Paulo, Brazil

About the company: Ultracare has over 10 years of experience in the field of home care. It operates by hiring, managing, and monitoring teams of caregivers, nursing assistants, and nurses to provide care to patients of all ages, with a particular focus on the elderly.• Implementation of methodologies (Agile Management) and tools (such as ClickUp) that foster continuous improvement and problem-solving through a team operating autonomously in a transparent and participatory environment, aiming for increased productivity, reduced overload, and professional recognition.• Engagement in electronic bidding processes for home care services, from searching for bids, completing declarations, issuing and updating requested documents, participating in bids during the competition, to the final approval.• Handling administrative services for various departments, including invoicing, payroll processing, pay stubs, proof of payments, electronic signature collection, contract completion, form and spreadsheet creation, and the preparation and execution of managerial reports, emphasizing organization and analytical skills.• Design and delivery of operational training, adapting to the needs and demands of professionals, always respecting their work shifts and ensuring a positive and enjoyable learning experience.• Conflict resolution with a focus on the emotional development of the team, fostering alignment with the company's culture and promoting quality customer service.

São Bernardo Do Campo, Sp, Brazil

About the company: Prime Action provides Performance Improvement Solutions and Services for Market Access Channels, transforming their clients' challenges into superior and sustainable business results. In this position, I worked for the client Jaguar Land Rover at Training Academy as a Support member for the Dealership Network in Brazil.• Developed comprehensive managerial reports, demonstrating exceptional analytical skills, meticulous attention to detail, and data validation for informed decision-making, strategic alignments, budget forecasting, among other responsibilities.• Conducted TNAs, directly influencing the creation of quarterly training calendars and targeted audience engagement.• Provided comprehensive support to both Technical and Non-Technical Instructors on the company's Learning Management System (LMS), overseeing the management of over 1000 collaborators in the dealership network in Brazil.• Recognized for outstanding interpersonal relationships, conflict resolution, and resilience.• Actively participated in managerial meetings, contributing to strategic alignment, continuous improvement initiatives, and results presentations.• Demonstrated effective communication by strong writing skills essential for creating informative newsletters, providing updates on new courses, programs, registrations, role changes, training schedules, results dissemination, goal achievement, and organizational structure changes within dealerships.• Monitoring of events focused on the training of new automotive models (such as I-Pace) and recognition programs for outstanding professionals (Everyday Legend).

São Caetano Do Sul, Sp, Brazil

About the company: Ideale Treinamentos is a consulting firm specializing in the creation and development of technical and behavioral training programs, both face-to-face and virtual for several clients. With a multidisciplinary team and their own studio, they bring over 15 years of experience to the market.In this role, I worked for Samsung project traveling across Brazil standardizing the customer service in authorized stores.• Training and development for all post-sales aspects at Samsung: authorized stores, in-home technicians, call center, and various customer experience projects. This includes support for the elderly, teaching them to interact with their products. This role demands adaptability, flexibility, and empathy to understand diverse perspectives.• Conducting training, retraining, and onboarding of new employees in behavioral and operational aspects to standardize Samsung's service nationwide (SERVE Way of Serving). I operated across all Brazilian states to establish a uniform and recognized customer experience, requiring motivational skills, patience, and respect for the diverse cultures within Brazil.• Generating managerial reports, creating and developing training materials, analyzing data and spreadsheets, reaction assessments, collaborating with logistics agents for domestic flight reservations and accommodation. Additionally, participation in client meetings for content approval and results presentation, focusing on the development of presentation skills, influence, feedback reception, and creativity.• Proficient in English for translating Samsung manuals and materials, as well as participating in meetings with South Korea, enhancing my self-confidence and interpersonal relationships.

São Bernardo Do Campo, Sp, Brazil

About the company: Allianz provides a comprehensive range of insurance and asset management solutions.In this position, I worked on training customer service representatives for clients in need of medical assistance through national and international travel insurance.• Developing, implementing and delivering employee training using audio/visual tools (Microsoft Office), proper documentation with strong verbal and written communication skills, creating dynamic presentations in a group and classroom, which contributes to motivate and engage participants.• Monitoring and evaluating training program results through performance metrics, analysis always paying attention to minimum details.• Creating management reports, incorporating information and statistical data to assist in decision-making and adjustments to policies or procedures in the Human Resources field.• Use of English for communication with branches and assistance to insured clients in other countries;• Recognized for being creative to develop and conduct trainings, as well as adapting the oringinal ideia to different, but effective ways.

Santo André, Sp, Brazil

About the company: Wizard is a Language School. Beyond Brazil, it has schools in the United States, Japan, Paraguay and Costa Rica. It offers courses in 8 languages: English, Spanish, French, Italian, German, Japanese, Chinese, and Portuguese for foreigners.I am pleased to share that, for this position, I was invited from my English Teacher (who also served as the School Educational Coordinator) to teach English at Wizard because of my excelent grades and results in class.• Teaching classes for adults and teenagers from basic to intermediate level with humor and empathy using the school's teaching materials, as well as conducting weekly follow-ups with the pedagogical coordination and training sessions.• Lesson preparation and planning, employing methods that foster student learning.• Development and correction of extra activities and knowledge tests, as well as providing support and reinforcement for students facing learning difficulties, always trying encouraging them with motivational quotes and being available for what they need most.• Participation in the planning of pedagogical events and guidance on activities such as fairs and commemorative dates, which gave me the opportunity to connect even closer to the students and inpire them.

São Paulo, Brazil

About the company: SCOR Group is comprised of companies dedicated to providing services, whose activities complement each other to offer clients integrated and comprehensive solutions for the processing of their administrative, operational, and technical activities with a focus on the financial, commercial, industrial, services, and agribusiness sectors.• In charge of analyzing contracts for financial institutions, corporate documentation, and the verification and digitization of documents.

Business Process Management Technology, Business

Activities and Societies: Atividades e grupos: I am pleased to inform you that as part of the course requirements, we successfully.

High School Diploma

Activities and Societies: - Responsável por algumas matérias do jornal da escola.