Jessica Ramos Email & Phone Number

United States

-Feast of Sharing Captain of Volunteers & Host-Chair of Development for PRG PRIDE -Design and Develop Learning Resources in variety formats (ex. Graphics, iDevelop (eLearnings, VTAs) to support curriculum. -Facilitate Orientations (History of HEB, Values, Policies etc.) -Collaborate with leadership to understand skills and competencies required for team members-Partner with the leadership team to understand future talent needs and succession planning-Designs, develops, delivers, and coaches on training for existing and new hourly and management Partners.-Facilitate Lead Development Program -Support and Facilitate training plans for Key store areas. -Communicate with all Partners of various levels of Career Development -Monitor/Track all progress status report and completion. -Provide feedback to Talent Director on curriculum and effectiveness. -Leads/Assist execution of Internal Projects -Creates realistic goals, engaging learning activities, and compelling course content to enhance knowledge retention and transfer.-Manages, supports, and facilitates training plans and programs for Partners at various levels of career development.

Wylie, Texas, United States

· Create Schedules via Kronos Workforce· Inventory Adjustments · Cycle Counts· Process Return to Vendor• Plan Resets/Realignments to ensure launch dates · Ad Set and Managed Pricing & Signage· Recruit new hires and Onboard/Trained and Promote · Cash Handling (store deposits and transactions) · Audit Store Expenses, Exchanges, Returns, and Discounts· Manage Credit Cards Goals (Always surpassed goals) · Create game plans in order to increase sales (Create Store Generated Events in House or Team up with Vendor to increase Brand Sales) · Create Profit & Loss Reports (along with Game plans for opportunities) · Manage Store’s Reset and Merchandising Adjustments (Plano-Grams or free flex) · Manage Task Team · Receive Weekly Shipment and Process

Allen, Texas, United States

•Manage credit card and Paypal disputes•Provide administrative support to executives for various tasks and projects•Able to analyze and identify fraud orders•Manage company calendar and conference room scheduling, schedule conference calls and meetings for executives•Navigate orders in Count system in timely manner using Spokeo, White pages pro, and other online tools•Handle correspondence with vendors, customers and internal departments•Monitor / Investigate customer credit card accounts & dispute cases for fraudulent activity•Audit and approve vendor invoices and work closely with accounting department•Working directly with merchants and cardholders to resolve customer service issues or fraudulent/unauthorized activities•Control non-inventory corporate purchases (Office/Warehouse Supplies, Store Fixtures, Utilities, etc.) for all locations (multi-state) and review for necessary approvals prior to placing order•Analyzing merchant and cardholder account transactions to identify abnormal activity that may be fraudulent.•Assist with other accounting needs, specialty projects and event planning as needed•Contacting merchants and cardholders to validate the authenticity of charges•Maintain filing, inventory, communications and record keeping in accordance with company policies and procedures•Research account inquiries and reported fraud, escalate and alarm the officials to prevent loss once abnormal activity or unauthorized usage / fraudulent transaction has been determined•Following up on all open dispute cases•Performs proper review and Investigate disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate losses

Allen, Texas

· Create Schedules via Kronos Workforce/Workday · Store Deposits · Inventory Adjustments · Ad Set and Managed Pricing & Signage· Recruit new hires (via Brass Rings) · Cash Handling (store deposits and transactions) · Audit Tax Exceptions Forms & 4473 (Federal Firearm Forms) · Audit Store Expenses, Exchanges, Returns, and Discounts· Managed Credit Cards Goals · Create game plans in order to increase sales · Managed Store/Departments Budget & Sales· Create Profit & Loss Reports (along with Game plans for opportunities) · Assisted and Organized Store Functions (Club Night, Christmas Decorations/Parties, Employee Appreciation Parties & Seminars) · Managed Store’s Reset and Merchandising Adjustments (Plano-Grams or free flex) · Managed Front-end, Casual Clothing, Camo, Gifts and Customer Service Departments

Mcallen

· Managed payroll· Managed labor control· Managed Frontend, Team Sports, Camping, Clothing, Footwear, Fishing & Hunting· Store schedules (via Taleo and Kronos Workforce) · Open/Close Store· Plan-o-grams· Set weekly ad (verify pricing was correct) · Credit applications (surpassed budgets)· Hire & train new associates (via Taleo)· Audit 4473 forms ( Federal Firearm form) · Inventory control (cycle counts )· Store deposits · Pushed Sales on floor as well as online orders · Led Store Walks with District Manager, Regional Manager and Vice President of Company· Teamed up with Store Director to create game plans · Store Trainer

· Create Schedules via Time Labor Control · Open/Close Store · Payroll· Managed P&L reports · Managed Labor · Recruit new hires (via Brassrings) · Cash Handling (store deposits and transactions) · Push Credit Applications (average about 35 daily) · Audit store expenses · Train new hires and associates to follow company policies· Plan-o-grams· Morning paperwork· Store deposits

Business/Commerce, General

Business Administration And Management, General

Student Government

High School Dipolma, Business Administration And Management, General

Activities and Societies: Dance Team, Student Council, Junior Class, Senior Class, Yearbook/Newspaper and Geology.As a student I.