Jessica Mar Email & Phone Number

Memphis, Tn, Us

- Enterprise customer service & support for the Limeade SaaS Platform- Provide senior level technical support to our customer administrators while meeting SLAs- Working cross functionally across the organization to triage and resolve platform and program issues- Partner with end-user support teams to identify problems and formulate support processes to react efficiently and on-demand- Mentor, assist, and support other teams to problem solve and track outstanding issues- Design and improve internal systems that deliver steady increases in customer love

Bellevue, Washington, United States

- An expert at managing the support ticket queue and responsible for driving customer end-user requests to a timely resolution- Responsible for triage and owning a wide variety of customer end-user requests from start to finish while ensuring key stakeholders are consistently updated with relevant information- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.- Act as a liaison between customer and engineering when necessary, to resolve difficult technical issues faced by our customers

- Responsible for building customer sites according to program design and activity strategy- Gathered requirements and configured the Limeade platform to meet customer needs- Bridged communication between technical and customer facing teams while serving as a technical SME- Led process project to ensure efficient execution of site builds- Documented platform functionality for various internal audiences to increase knowledge availability and self-service options

Greater Seattle Area

Greater Seattle Area