Jessica Mccaughan Email & Phone Number

Sydney, New South Wales, Australia

Key Responsibilities:•Coordination and development of on-site campaign content in alignment with marketing calendar initiatives and promotions, ensuring the seamless integration of marketing strategies.•Plan and execute wireframes and landing pages through the Content Management System (CMS), showcasing a strong command of web design and an emphasis on optimizing user experience.•Collaborate closely with the CRM team to orchestrate impactful email campaigns, meticulously… Show more Key Responsibilities:•Coordination and development of on-site campaign content in alignment with marketing calendar initiatives and promotions, ensuring the seamless integration of marketing strategies.•Plan and execute wireframes and landing pages through the Content Management System (CMS), showcasing a strong command of web design and an emphasis on optimizing user experience.•Collaborate closely with the CRM team to orchestrate impactful email campaigns, meticulously ensuring accurate merchandising for all email communications and maximizing audience engagement.•Conducting post-campaign data analysis and reporting, providing valuable insights to inform future marketing strategies and continually enhance campaign effectiveness.•Maintain the Marketing weekly calendar, guaranteeing the dissemination of accurate and updated information to all business stakeholders, thereby fostering effective communication across departments.•Monitor and analyze key competitors' on-site changes, strategically adapting merchandising tactics to maintain a competitive edge in the market.•Proactively lead ongoing process improvement initiatives and optimize tasks, consistently enhancing overall efficiency and effectiveness in the dynamic landscape of marketing.•Actively contribute to content creation tasks, including inventory management and coordination of supplies for photo shoots, ensuring the seamless execution of marketing campaigns. Show less

Sydney, New South Wales, Australia

• Work with marketing team to ensure content is informative and appealing• Collaborate with Marketing, Sales and Product Development teams• Manage and oversee social media content•Content management• Assistance with product creation process, including product descriptions, product imagery and tagging• Responding to a high volume of customer emails, phone calls and live chats to resolve customer queries while providing a high level of customer service.• Identifying… Show more • Work with marketing team to ensure content is informative and appealing• Collaborate with Marketing, Sales and Product Development teams• Manage and oversee social media content•Content management• Assistance with product creation process, including product descriptions, product imagery and tagging• Responding to a high volume of customer emails, phone calls and live chats to resolve customer queries while providing a high level of customer service.• Identifying customer needs and presenting appropriate company product.• Processing orders, investigating deliveries and following up with customers to resolve issues in a timely manner.• Providing constructive feedback to management concerning possible problems and areas of improvement. Show less

Sydney, New South Wales, Australia

• Responding to a high volume of customer interactions across emails, phone calls and live chats to resolve customer queries while providing a high level of customer service.• General administration duties• Identifying customer needs and presenting appropriate company product.• Working closely with the Veterinarian team to provide personalized advice to petparents on product enquiries for sick or ill patients.• Processing orders, investigating deliveries and… Show more • Responding to a high volume of customer interactions across emails, phone calls and live chats to resolve customer queries while providing a high level of customer service.• General administration duties• Identifying customer needs and presenting appropriate company product.• Working closely with the Veterinarian team to provide personalized advice to petparents on product enquiries for sick or ill patients.• Processing orders, investigating deliveries and following up with customers to resolveissues in a timely manner.• Custom based customer management system (Ticketing based helpdesk system, logging tickets, processing invoices, escalations, and incident reports)• Working in alignment with company KPI's• Altering customer service support to suit customer needs.• Analyzing customer accounts to resolve courier investigation issues.• Providing constructive feedback to management concerning possible problemsand areas of improvement to assist in the customer service experience for ourcustomers. Show less

Sydney, New South Wales, Australia

• Responding to customer relation issues in a gracious manner in accordance with company policy.• Answering phone, email and live chat enquiries by providing clear advice in relation to PDS guidelines.• Ensuring all phone calls were answered promptly on the first or second ring. • Demonstrating an open and positive behaviour in support of operations goals while• Providing assistance and back-up support in the absence of others.• Provided accurate and appropriate information… Show more • Responding to customer relation issues in a gracious manner in accordance with company policy.• Answering phone, email and live chat enquiries by providing clear advice in relation to PDS guidelines.• Ensuring all phone calls were answered promptly on the first or second ring. • Demonstrating an open and positive behaviour in support of operations goals while• Providing assistance and back-up support in the absence of others.• Provided accurate and appropriate information to answer questions, troubleshoot -Issues and resolve complaints.• Managing social media posts and producing content to attract travellers.• Creating Social Media posts to attract new and existing clients. Show less

Sydney, Australia

• Answering telephone calls and directing clients to the appropriate personnel while providing the highest level of customer service and satisfaction.• Responding to online inquiries and requests via email• Looking after escalations while effectively resolving issues and complaints.• Welcoming visitors to the office and introducing them to the appropriate personnel.• Providing a range of reports depending on what is requested by the manager or sales associates.• Assisting… Show more • Answering telephone calls and directing clients to the appropriate personnel while providing the highest level of customer service and satisfaction.• Responding to online inquiries and requests via email• Looking after escalations while effectively resolving issues and complaints.• Welcoming visitors to the office and introducing them to the appropriate personnel.• Providing a range of reports depending on what is requested by the manager or sales associates.• Assisting with the maintenance of social media accounts.• Preparing and emailing reports on weekly activities to agents.• Updating online listings.• Distributing mail, faces and overnight packages to the appropriate parties.• Overseeing the general appearance of the office, as well as keeping supplies well stocked and office clean and presentable at all times. Show less

Sydney, Australia

• Delivering a high level of customer service to customers and teaching employees to carry out same level of service• Managed all aspects of store presentation and ensured customer satisfaction• Promoted store sales and profit goals• Processed payments by cash, checks, credit cards or automatic debits• Maintained and exceeded monthly store goals throughout the year• Lead all aspects of retail operations such as merchandising, sales, customer service, inventory, personnel and… Show more • Delivering a high level of customer service to customers and teaching employees to carry out same level of service• Managed all aspects of store presentation and ensured customer satisfaction• Promoted store sales and profit goals• Processed payments by cash, checks, credit cards or automatic debits• Maintained and exceeded monthly store goals throughout the year• Lead all aspects of retail operations such as merchandising, sales, customer service, inventory, personnel and payroll management• Maintained exceptional relations with clients for future sales• Operated and balanced cash registers for opening and closing duties• Provide training Show less

Advanced Diploma, Hotel, Motel, And Restaurant Management

Diploma, Tourism And Travel Services Management