Jessica Mecham Email & Phone Number

Provo, UT, US

• Reviewed and evaluated 3PL carrier performance on a weekly basis resulting in lowering the LTL damage rate by 29% across a 3-month timeframe.
• Integrated Asana to successfully manage over 150 monthly delivery exceptions which included training all cross-functional teams and encouraging collaboration
• Supervised, coached, and trained 3 delivery experience specialists to ensure daily operations ran smoothly
• Collaborated with Systems Administrator to utilize Netsuite for 3PL order loader which lowered the daily time taken to complete by 2 hours

• Provided valuable input on features, pricing, and omni-channel marketing strategies to introduce the Purple Plus mattress to market
• Collaborated with suppliers for product development, existing product improvements, and streamlined processes through weekly meetings and quarterly reviews
• Consistently tracked & monitored product performance and promotional strategies to support 2 price increase initiatives

• Tracked and managed customer orders from creation through delivery by working with vendors, logistics partners, and purchasing team
• Onboarded, trained and managed the Fulfillment Team totaling 18 Delivery Specialists which included the development of all training guides, best practices and defined KPIs
• Built out the use of Elementum (supply chain management platform) to handle 100 monthly incidents while also creating reports on key claims metrics to find areas for improvement
• Successfully onboarded 2 3PL carriers in an effort to reduce a previous 36% damage rate
• Partnered with dropship vendors to resolve claims involving damage, picking errors, and production defects

• Enhanced relationships with high-net-worth clients by providing product and service level guidance for their retirement, investment and education investment accounts
• Created phone call guide sharing FAQs, investment knowledge, and account tools for representatives to use on a daily basis
• Successfully improved calls per hour by 35% and customer experience surveys to 95% from Q1 to Q2

American Fork, Utah

Series 7 & 63 Licensed

American Fork, Utah

• Reviewed and formatted commercial appraisal reports in a timely manner
• Managed phone and email client interaction
• Constructed appraisal addendum with needed information from appraiser's inspection report

Bachelor'S Of Science, Personal Financial Planning, 3.6

High School Diploma