Jessica Moses Email & Phone Number

Champlin, Mn, Us

Champlin, Mn, Us

United States

Greater Minneapolis-St. Paul Area

Provided business operational support, gathered and analyzed business requirements, process flows and collaborated with team on process improvement initiatives.Collaborated with business partners to perform analysis, define requirements and manage defectsDeveloped and documented process flows, policy and procedures, and training materials for current and future state processes Identified process gaps and opportunities for various business processesCoordinated and revised business requirements for system upgrade with business team, external vendors and technical team until sign-off was obtainedFacilitated various meetings, brainstorming, and requirements gathering sessions among multiple business unitsManaged relationships with vendors to ensure timely turnaround times and service level agreements are metPresented process improvement results, cost savings and opportunities to the Senior Vice Presidents and CEO of the company

Greater Minneapolis-St. Paul Area

Successfully managed quality improvement project using Lean and Six Sigma methodologies. Improved quality results by 75% bringing UnitedHealthcare into compliance.Facilitated and managed projects using Six Sigma MethodologiesIdentified additional new projects by applying Continuous Process ImprovementComposed project status meetings to provide updates to key stakeholdersCreated Business Requirements Documents using Agile ProcessDesigned and updated project plansManaged relationships with stakeholders to ensure timely turnaround timesPresented scope documents, project charters, and cost benefit analyses to Sr. Leaders for approval

Greater Minneapolis-St. Paul Area

Managed, mentored and coached 15 direct reports. Applied Strengths Based Leadership and Situational Management to assign work and leverage individual’s talents.Decreased implementation turnaround time from 34 days to 15 days using Kaizen MethodologyConducted interviews to onboard new talentCreated daily metrics reports and socialized with Sr. ManagementManaged, mentored, and coached 15 direct reportsDesigned and deployed Standard Operating ProceduresConducted annual audits on current processes and proceduresCollaborated with staff to create personal and professional development plansCompleted monthly quality and production metrics review for direct reports

Greater Minneapolis-St. Paul Area

Acted as Team Lead by being available to staff for questions or helpResearched issues to solve complex opportunitiesApproved exceptions and escalations using decision matricesCreated and complied training materials used to train new talentMaintained and approved PTO/scheduling requestsInitiated meetings to provide material updates to internal and external customersManaged relationships and acted as a single-source contact for Platinum-Level BrokersBuilt close working relationships with brokers, medical underwriting, and case installation

Greater Minneapolis-St. Paul Area

Collaborated with Health Plans to conduct group auditsApproved and denied group renewals based upon audit standardsAssisted groups with staffing mattersProvided additional assistance on many projects for managers and other departmentsCross-trained in other departments to assist with resource balancing needs

General Studies

General Studies

High School Diploma

Activities and Societies: National Honor Society, Leaders for Life