Jessica Rich Email & Phone Number

Virginia, United States

 Managed daily inventory operations, consistently processing an average of 500 items per day into warehouse stock.  Utilize time-management to prioritize tasks and execute high volume activity while maintaining the quality of work Prepared customer orders with a focus on accuracy, achieving a packing error rate of less than 1%. Utilized barcode scanners proficiently, maintaining a scan accuracy rate exceeding 95%.  Resolved technical issues with scanners, achieving a 95% first-time resolution rate and reducing downtime.

Virginia, United States

 Timely and accurately review, process, and correctly apply invoices and cash receipts with over 8.5 million in monthly revenue. Effectively communicate and manage relationships with payors (including, but not limited to: Medicaid, State of TN, GA, CA, ME, and NC, Private payors and Insurances), office staff, and departments. Investigate 10+ delinquent accounts per day to identify the root cause of its status, which allowed me to take action quickly and reconcile overdue cases. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records and collections Analyze data, invoices, cash receipts, and loss of revenue to create monthly reports.

Virginia, United States

 Led customer on-boarding and account set-up procedures for 250+ customer accounts, with customer satisfaction 91% or higher in all individual evaluations. Proactively increased customer satisfaction ratings by 10% ensuring customer goals and objectives were consistently achieved. Managed customer relationships and provided exceptional customer service, resulting in a 93% customer retention rate. Resolve escalated issues by providing actionable solutions to bring accounts back to current. Received a 5-star customer satisfaction rating through voice, chat, and email communications.

Virginia, United States

 Analyzed sales data and adjusted staffing and inventory levels to improve customer service, resulting in an 85% increase in customer satisfaction Supervised a team of 40+ employees, providing guidance and coaching to ensure quality service and customer satisfaction. Developed and implemented a food safety plan that met all local and state regulations, resulting in a 100% compliance rating. Managed the recruitment process, resulting in the successful hiring of over 50 new employees, and trained new hires on company-specific policies, procedures, and compliance guidelines.

Virginia, United States

 Monitor and analyze financial data to identify trends and make recommendations for improvement, resulting in a 40% increase of on-time account payments. Collaborate with healthcare providers, insurance companies (including state and private insurances), and patients to resolve billing and payment issues. Prepare reports on financial performance and input over 12,000 units of sensitive data. Participate in strategic planning meetings to provide insights on financial implications of business decisions.

Virginia, United States

 Organized and maintained office operations, reducing administrative processing time by 20% through efficient scheduling and document management. Provided daily support to team members, increasing overall productivity by 15% by streamlining communication and coordinating supplies. Responsible for using my professional judgement to interpret internal policies and guidelines and use the subsequent findings to make decisions that encourage customer loyalty, trust, revenue growth, and retention. Managed office calendar and coordinated meetings, ensuring schedules were kept organized and minimizing conflicts across departments.