Jessica O'Connell Email & Phone Number

Las Vegas, Nevada, United States

- Responsible for creating VIP customer service strategies and implementing quality control processes in support of organizational goals- Oversee VIP team remotely, including hiring, performance management, tracking KPI’s and ensure team member focus is on engaging with most valued players- Create proactive reporting and marketing initiatives based on.

• Drive key VIP sales metrics, contributing to customer engagement, market share and net revenue
• Maintain a role as one on one contact for highest value individuals with consistent focus on responsible gaming
• Responsible for maintaining the balance of reinvestment spend and creating growth in igaming, online sportsbook, NFT, and daily fantasy spend
• Implement promotional campaigns through e-mail, telephone, and text
• Host monthly events to create increased player retention and relationship

Chicago, Illinois, United States

• Develop and retain relationships with a book of 1,500+ VIP Players in social app gaming
• Increase player life time value and revenue contribution of VIP players through 110+ contacts per day via phone and Salesforce
• Expert knowledge of live events, features, game mechanics, and admin tools required in 5 social slot games and 3 match 3 games
• Serve as an industry expert and act as a liaison between highest value players and the game studios. Emphasis on discovering and reporting bugs to resolve
• Execute various recurring campaigns to including sweepstakes, purchase promotions, reactivation, game launches, etc

Las Vegas, Nevada Area

• Accredited Buyer’s Representative (ABR®)
• Tasked with creating personal book of buyers and sellers while generating and curating business through marketing, networking and prospecting.
• Conducted comparitive market analysis and accurately estimated a full spectrum of medium and high-residential property values

Las Vegas, NV

• Create and manage on location events such as group cruises, launch parties, and player meet ups. 200+ attendees
• Create and maintain regular cadence of marketing email program for game launches and player recognition
• Provide high level of customer service for 2,000+ VIP players with expert knowledge of 4 core social gaming products
• Procure and track expenditures of player gifts and incentive rewards of over 20K per month
• Maintain relationships among products and product managers with multiple studios in separate locations both domestic and international (Tel Aviv and Hong Kong)
• Manage and motivate group of player development hosts with VIP player base bringing in over 5 million in revenue per month, while personally responsible for 1 million+ from own player base

Las Vegas, Nevada Area

• Established Player Development as a member of the opening team. Increased revenue and visitation through relationships and marketing to gaming guests.
• Responsible for the development and maintenance of over 1,000 VIP guest relationships
• Maintain a role as ambassador to the casino by booking room, dinner, and show reservations, while fulfilling any additional requests
• Responsible for maintaining the balance of complimentary privileges and promoting consistent amount of play
• Implement monthly direct marketing campaigns through e-mail, telephone, and mail
• Manage the Player Development team by executing marketing programs and events

Las Vegas, Nevada

• Assist EVP of Player Development with high value players.
• Maintain a role as ambassador to the casino by booking room, dinner, and show reservations, while fulfilling any additional requests
• Responsible for maintaining the balance of complimentary privileges and promoting consistent amount of play