Jessica Rush Email & Phone Number

Truro, Gb

Truro, England, United Kingdom

I am incredibly proud to work for St Petrocs, where I play a key role in maintaining and growing our good reputation within the community by leading all communications. Role title previously Associate Director of Fundraising and Communications.- Oversee all external communications, introducing our approach to discussing homelessness using the charity’s four priorities.- Define key messaging and craft fundraising appeals, resulting in a 15% increase in individual giving at a time when other charity's donations were decreasing.- Co-led the merger of two teams into the Engagement department, developing and embedding effective working practices.- Led the launch of a new website with CRM integration, enhancing user experience, increasing donations, and improving data stewardship.- Grow and sustain media relationships, shaping messaging to educate the press, including national outlets like BBC, Sky, ITV and Channel 4.- Collaborate with external partners to lead flagship campaigns, notably the People Project in Cornwall 2022.- Participate in the national ‘Reframing Homelessness’ steering group with major charities like Crisis.- Created and implemented an annual plan and structure for recurring events.

Truro, Cornwall, United Kingdom

Winner of the Cornwall Chamber of Commerce 30 under 30 class of 2018 for my impact on the charity in this role. - Implemented efficient workflows and oversaw roll out of new CRM system (Access Charity CRM), providing training and updating processes for smooth integration.- Key role in flagship "Let’s End Street Homelessness in Cornwall" campaign.- Oversaw adoption of St Petrocs' rebrand, including all merchandise.- Optimised Winter Appeal pack contents for faster packing and reviewed inactive donors without negatively impacting donations.- Managed governance administration, including minute-taking, board papers, and annual governance documents.- Chief Executive's PA, trusted with high discretion.- Organised and supported successful fundraising events.- Daily social media management.

Maenporth, Falmouth

Promoted for commitment and innovative ideas to a role which also included line management responsibilities for the Leisure Services team.Collaborating with Directors on strategic reviews and improvements including:- Developing and executing the estate marketing plan, enhancing the ‘Maenporth lifestyle’ and guest experience.- Planning and launching Maenporth’s first website.- Formalising company branding and managing social media channels.- Establishing partnerships with local organisations to enhance guest experiences.- Creating and analysing feedback surveys to ensure high customer satisfaction.- Streamlining adminstrative processes including implementing an online diary system and bookings database.- Responsibility for operating procedures and health and safety in the Leisure Centre.

Maenporth, Falmouth

- Delivered exceptional customer service, ensuring a positive experience for all guests and residents, including troubleshooting issues and resolving problems efficiently.- Served as the primary contact for enquiries from tourists, property owners, agents and contractors.- Responsibilities such as lifeguarding, cleaning and monitoring pool water chemical levels to ensure safety and hygiene standards.

Bachelor Of Arts (Ba), History, 2.1

Activities and Societies: Nightline, History Social Society

Ilm Leadership And Management Level 3 And Level 5, Business Administration And Management, General

Leadership and Management modules including problem solving and team motivation, with additional seminars covering challenging.

Education record

A-levels: English Literature (A), History (A), Applied Science (A), ICT (C), General Studies (A). 12 GCSEs: 8 A*s (including English.