Jessica Scott Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio Area

➤ Led, managed, directed, and developed a 7-member community leasing and maintenance team, consisting of 3 leasing consultants and 4 facilities staffers.➤ Responsible for overseeing a $30 million “new build” project consisting of 650 units, from construction to stabilization.➤ Successfully increased occupancy from 0%-95% within 16 months.➤ Responsible for $6 million budget (including $3.8 million in Phase I within -2.6% variance, and $3.5 million in Phase 2 within -2.3% variance.)➤ Managed $2 million “new build” project consisting of 102 units.➤ Served as member of the Acquisitions Due Diligence Team. ➤ Managed general leasing/renewal activities, and ensured an exceptional customer experience in all instances.➤ Successfully ensured that the community operated within approved budget.➤ Ensured that property maintenance activities always met company’s quality standards. ➤ Ensured that the team completed work in accordance with all required compliance standards and applicable regulations. ➤ Met all monthly, quarterly, and annual financial and operational targets. ➤ Monitored current market position and established plans, as needed, to meet objectives.➤ Reviewed/managed all resident accounts, and performed timely collection processes.➤ Maintained a positive work environment at all times.➤ Attended regular corporate meetings and served as primary point-of-contact between corporate office and the property.

Columbus, Ohio Area

➤ Consistently met/exceeded sales goals each month.➤ Provided potential residents with information about the community, model home choices, and resident living experience.➤ Responsible for taking prospective residents on home tours.➤ Helped with new lease applications, and coordinated renewal leases for residents.➤ Followed-up on resident questions and concerns.➤ Supported/assisted with all customer service efforts at the community.

Columbus, Ohio Area

➤ Entered payments from insurance companies and clients into accounts receivable system.➤ Assisted clients in understanding their bills and payment options. ➤ Provided exceptional customer service.

Columbus, Ohio Area

➤ Created personal files for new support group volunteer.➤ Handled incoming phone calls and answered questions from inquiring volunteers.➤ Responsible for updating goals on a bi-weekly basis for each volunteer, and for filing a summary of what occurred in each support group session.➤ Tracked attendance for each volunteer, and for clients who attended each group session.

Columbus, Ohio Area

➤ Booked appointments for clients who needed to see different therapists.➤ Responsible for updating client spreadsheets daily, to keep track of clients who were present for their appointments, as well as for payments made.➤ Provided superior customer service at the front window and over the phone.➤ Processed intakes via phone from potential clients, so they could be seen by the therapist.➤ Responsible for opening/closing duties, and collecting payments at the time of service. ➤ Performed clerical tasks, including scanning and prepping charts.

Columbus, Ohio Area

➤ Provided superb customer service, in a friendly, accurate, and prompt manner.➤ Assisted guests with a wide array of custom beverage orders and food purchases.➤ Responsible for opening/closing duties, including balancing cash registers, cleaning, and re-stocking inventory and supplies.

Columbus, Ohio Area

➤ Created and implemented personalized training and coaching techniques.➤ Evaluated incoming customer calls and provided personalized feedback.➤ Delivered excellent customer service to clients, throughout all phases of the project.

Columbus, Ohio Area

➤ Assisted customers with advice on clothing and product purchases.➤ Responsible for opening/closing duties.➤ Re-stocked and maintained sales floor inventory and displays.➤ Provided superior customer service, including processing purchases/payments/returns at cash register, and for addressing customer issues.

Columbus, Ohio Area

➤ Assisted customers with products, advised on purchases, and processed purchases/ tender/transactions at cash register.➤ Responsible for opening/closing duties, as well as customer returns/issues.➤ Re-stocked and maintained the sales floor displays.➤ Provided outstanding customer service.

Real Estate Sales

Bachelor Of Arts (B.A.), Psychology

Minor in Sociology

Associate Of Arts - Aa