Certified Salesforce Administrator responsible for the implementation of Salesforce CRM within the Undergraduate Admissions Office, including business process evaluation, project management, staff onboarding, training, and managing data integrity and integration with PeopleSoft ERP. Primary System Administrator for campus Salesforce instance, managing day to day user issues and customization within the CRM system to ensure optimal usability for 25 users. Serve in a consulting capacity for other department's Salesforce implementation. Extensive Salesforce Trailhead experience.Familiar with university and state of Wisconsin procurement and request for proposal procedures in relation to CRM extension and consulting purchases.Understand and assist in the management of annual CRM project and maintenance budget.Team lead for the Recruitment Team, overseeing development of recruitment plan, recruitment strategy, and prospective student engagement.Oversees the International Admission process in collaboration with the Office of International Education.Admissions Executive TeamSISTAG User GroupWeb Applications WorkgroupData Governance GroupStudent Affairs Inclusive Excellence CommitteeAdmissions Liaison to the College of Business

• Recruiting and maintaining primary prospect and applicant contact of prospective transfer students, including phone, email, and face to face contacts • As Residency Coordinator, responsible for following Wisconsin state law in making residency for tuition decisions and serve as Residency Appeals Committee chair.• Admissions Functional Team Lead for CRM implementation in Spring 2015, • Extensive travel to two year colleges and high schools in both Wisconsin and Illinois• Review applications for transfer students as and small new freshmen territory• Complete Transfer Credit Evaluations for all new freshman with transfer credits and for transfer students as needed• Maintaining transfer equivalencies internally and in the UW System-wide site• Serve as liaison to the College of Business and Economics• Administration of Return to Wisconsin Program, Non-Resident Scholarship program• Participate in professional organizations on behalf of the University including IACAC and NACACEllucian Recruiter Implementation Functional Team Lead - Go Live Date July 1st 2015• Lead the user-side implementation for the Office of Undergraduate Admissions• Advocated for recruitment staff on holistic decisions for system configuration • Developed recruitment territories and enrollment goals based on enrollment management plan• Familiar with imports and back-end system configuration• Developed and conducted staff training for go-live simulation• Assist in development of communication campaigns and strategy• Assist in field mapping and creation of integration with PeopleSoft Student Information System• Collaborate with other campus constituents, including the College of Business and Economics, the Office of Graduate Programs, and the Center for Global Education to ensure system configuration needs were met• Met project deadlines and scope with direction of the project manager• Consultant for system configuration for other campus entities’ implementation

• Manage all new freshman recruiting events, travel, and student communication in territory outside the state of Wisconsin through July 2014• Review applications for all non-resident new freshmen, over 1500 files for Fall 2013, and maintain prospect communication with approximately 4000 students and 150 school counselors• Extensive travel in Chicago suburb and Minneapolis regions, with over 200 high school visits and college fairs attended in Fall 2013• Serve on transfer team, including meeting with transfer students, evaluating transfer credits, being familiar with articulation agreements and UW System transfer policies• Appointed Residency Coordinator for the institution in July 2014. Responsible for following Wisconsin state law in making residency for tuition decisions and serve as Residency Appeals Committee chair.• Planned and implemented on-campus programming for counselors and transfer coordinators through an annual Counselor/Transfer Advisor Visit Day• Serve as liaison to the College of Business and Economics• Co-supervise student assistants in tours and day-to-day tasks• Participate in professional organizations on behalf of the University including IACAC and NACAC

• Managed assigned local, regional, and national territory of over 600 college applicants, including making individual admission decisions and consistent phone contact with each student. In addition, manage a territory database of over 1000 prospects through email and phone contact • Recruited transfer applicants from various two and four year institutions, primarily Rock Valley College, in the absence of a full time transfer counselor, including visiting community colleges, reviewing transfer applications, and being familiar with transfer policies and articulation agreements• Maintained highest phone productivity amongst coworkers in the Office of Undergraduate Admissions in prospective student contact over a three year period• Extensive independent travel experience at college fairs and in high schools, with approximately 25 percent overnight travel annually• Coordinated campus tour improvements and trained all student workers on the new tour route

• Provided team leadership through advising and supporting new and current team members as they meet clinical standards and productivity expectations• Managed higher-risk and culturally sensitive clients, with particular emphasis on parasuicidal behaviors• Exceeded documentation and productivity expectations consistently for the entire length of tenure at BJC Behavioral Health• Participated in the on-boarding process and training for all new team hires

• Independently managed a caseload of at least 20 chronically mentally ill clients in the community, while exceeding documentation and productivity expectations• Advocated with all members of the treatment team, including physicians, therapists, and family members• Advised new hires and interviewees on job expectations through job shadowing

• Verified application information to complete loan approval process• Called customers to notify them of loan approval and loan closings