Jessica Riedel Email & Phone Number

Holland, Michigan, United States

Holland, Mi

• Selecting and implementing suitable technology to streamline all internal operations and help optimize their strategic benefits• Setting objectives and strategies for the IT department• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits• Analyze the costs, value and risks of information technology to advise management and suggest actions• Develop working in policies, practices and procedures• New hiring training and implementing said policies, practices and procedures• Manage general office issues and maintain business supplies for the operation• Generate required reports, requests and audits• Project implementation and developing from concept• Performance management

Holland, Mi

• Develop working in policies, practices and procedures• New hiring training and implementing said policies, practices and procedures• Manage general office issues and maintain business supplies for the operation• Interact with customers, generate required reports, requests and audits• Project implementation and developing from concept• Performance management • Track critical deadlines and follow up on specific issues on behalf of team• General clerical duties, including but not limited to filing, photocopying, faxing, US mail, FedEx shipments, answering phones• Maintain relationships through organization in a friendly, courteous, professional and timely manner with vendors, clients, participants and internal team members• Billing and Time-sheet Approvalso Monitor data for inconsistencies and errors• Maintain employee related databases, preparing and analyzing reports necessary to carry out functions of the department and company.• Management, documentation and maintenance of:o Employee Training Requirements o Certificationso Educational grants and reimbursementso Employee Yearly Reviews

Providing telecommunications expense management (TEM) services to medium, large and enterprises clients in all business segments. Telecommunications Expense Management (TEM) Software Solutions. Our proprietary software provides visibility into all telecom assets.Wireless Procurement and 24 x7 Helpdesk. Anytime help for vendor trouble tickets, orders, moves, adds changes for both wire line and wireless.VoIP / SIP Analysis. Evaluation of current PBX and telephony environment.Full Suite of Sourcing / RFP Services.Analyze industry trends and contracts to make sure our clients are receiving best in class service from their vendors, and we are not afraid to step in and escalate when it is necessary. Billing Optimization recommendations Invoice Management Inventory Management Contract Management Telephony Cost Avoidance Cost Savings metrics Client/Project Management Microsoft Outlook, Word, Excel, PowerPoint and Project Management software Process and Procedure Creation and Implementation

* Perform monthly bill reviews* Work with vendors on behalf of the client to resolve issues* Process orders within SLA interval for each client* Organize electronic and hard copy files according to procedure* Handle On-call Procurement* Audit client bills* Office Administration* Customer Service* Data Analysis* Account Management* Telephony* SAP Experience*Excel and Access Experience

*Maintain excellent customer relations*Exceed sales goals and monthly requirements*Ability to follow instructions well and make decisions with no supervision.* Diplomatically resolved patient complaints on an as-needed basis*Effectively handle and maintenance customer accounts: *Saving and Money Market *Checking Accounts * Loans * CD * Online banking tech support

Associate Of Arts And Sciences (A.A.S.), Health/Health Care Administration/Management

Health Care Administration

Education record

Activities and Societies: Class President/Student Council, Cheerleading Captain, Soccer Team