Program Manager
Current
Jul 2022 - Present
AeroLeads people directory · profile
Jessica Cobalt Email & Phone Number
Program Manager
at
Messaging, Malware, Mobile Anti-Abuse Working Group
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Program Manager
Location
Naperville, Illinois, United States
Company size
Who is Jessica Cobalt? Overview
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Quick answer
Jessica Cobalt is listed as Program Manager at Messaging, Malware, Mobile Anti-Abuse Working Group, a with 27 employees, based in Naperville, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Jessica Cobalt.
Jessica Cobalt previously worked as Manager, Trust and Safety at Activecampaign and Trust & Safety Analyst at Activecampaign. Jessica Cobalt holds General Studies from Daytona State College.
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Messaging, Malware, Mobile Anti-Abuse Working Group
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Profile bio
About Jessica Cobalt
Jessica Cobalt is a Program Manager at Messaging, Malware, Mobile Anti-Abuse Working Group. She possess expertise in leadership, office organizing, social media, event planning, true team player and 17 more skills. Colleagues describe her as "This is going to sound impossible to believe, but Jessica was one of only three members on Grooveshark's support team for the majority of her time here. With their powers combined they were able to handle all support requests coming in from Grooveshark's 35 million users in a timely manner, frequently going way above and beyond and helping the users resolve general computer problems even if they had nothing to do with us...whatever it took to keep our users happy and get them back to their tunes on Grooveshark. Jessica, in particular, had the highest close rate for cases and because she is straight up superhuman, she often had time to spare and would step in to help the QA team with whatever testing needs they had. Jessica was also very good about consistently following up with developers about issues to make sure they were being addressed. At the same time, we could trust her to always be courteous and respectful of developers' time and other responsibilities while always making sure our users got the support they needed. Additionally, Jessica was great about escalating technical questions to developers when she did not know the answer, but always learning from the answers...they never got asked the same thing twice from Jessica! All around, Jessica is an extremely capable, professional, responsible and intelligent person and I trust that whatever is next for her, she will excel at. I would not hesitate to hire her." and "Jessica was always a wonderful teammate to work with. While I was visiting our HQ office in Gainesville she made me feel welcomed, was easy to communicate with and was a joy to work next to. Jess was great to collaborate with on social media posts and would always be there to help support me with troubleshooting. She's a real joy and anyone would be lucky to have her on their team! "
Listed skills include Leadership, Office Organizing, Social Media, Event Planning, and 18 others.
Current workplace
Jessica Cobalt's current company
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Messaging, Malware, Mobile Anti-Abuse Working Group
7 roles
Jessica Cobalt work experience
A career timeline built from the work history available for this profile.
Manager, Trust And Safety
Oct 2021 - Jul 2022
Trust & Safety Analyst
Jun 2020 - Oct 2021
Senior Abuse & Compliance Analyst
As a Senior Abuse & Compliance Analyst I am SharpSpring's Abuse Desk and back end support for our Compliance team. My role includes but is not limited to:*Providing insight and guidance on the current state of email (trends, threats, etc.) in order to develop policy, processes, reputation systems, and communication strategies across multiple departments*Managing IP and Domain Blacklistings, Spam Trap Data, Complaints, Security Filters/ISP deliverability issues, etc*Overseeing the vetting process for prospective customers*Creating internal and customer-facing documentation for both the Email Delivery and Compliance teams*Working with product as needed to continue to implement in app improvements*Providing consultation to other teams as needed (ex: compliance, support, sales, onboarding, account management, etc)...and more!
Oct 2018 - Jun 2020
Email Abuse & Compliance Lead
As an email abuse and compliance team lead I was tasked with not only protecting our platform's email sending reputation, but also working directly with senders to help them get more mail delivered to the inbox, opened, and enjoyed. This role entailed developing internal training, policy, processes, and customer communication strategies.
Jun 2016 - Sep 2018
Outbound Marketing Manager
SharpSpring is a marketing automation company with over 1000 agency partners globally.As an outbound marketing manager, I spoke with companies from around the world to provide information about SharpSpring and liaised with our Director of Partnerships.
Oct 2015 - Jun 2016
Community Developer & Social Media Coordinator
One of three support members available for the 35 million users on Grooveshark. Trouble shooting across multiple platforms to make sure our users could enjoy their favorite tunes. I also worked closely with our QA and Development teams to help our product work as smoothly as possible. Responsible for managing the social media presence for Grooveshark. This included creating content, copy, and scheduling posts for all major social media outlets in cooperation with other teams.In my 'free' time, I happily volunteered to help our QA team test upcoming release updates. This resulted in me winning an award for finding the most bugs in our products per month on multiple occasions. I found great joy in talking to users from all around the world. This encouraged me to create a presentation on how all customer support fields could improve without sacrificing quality of service or becoming too demanding on company resources. I gave this presentation at BarCamp Orlando, BarCamp Gainesville, and at a company wide meeting in 2014 with positive feedback. Key Topics Covered in Support:Training new team members, Trouble shooting for Android / iOS / Kindle / Nook / Blackberry / Computers (Windows, OSX, Linux, etc.), Artist Support, Product Education, Billing Inquiries (Using Netbanx/Optimal, Stripe, PayPal), Social Media, Feature Requests, Feedback, General complaints and compliments. Anything and everything!
Sep 2011 - May 2015
2 education records
Jessica Cobalt education
General Studies
High School
Seabreeze High School
FAQ
Frequently asked questions about Jessica Cobalt
Quick answers generated from the profile data available on this page.
What company does Jessica Cobalt work for?
Jessica Cobalt works for Messaging, Malware, Mobile Anti-Abuse Working Group.
What is Jessica Cobalt's role at Messaging, Malware, Mobile Anti-Abuse Working Group?
Jessica Cobalt is listed as Program Manager at Messaging, Malware, Mobile Anti-Abuse Working Group.
Where is Jessica Cobalt based?
Jessica Cobalt is based in Naperville, Illinois, United States while working with Messaging, Malware, Mobile Anti-Abuse Working Group.
What companies has Jessica Cobalt worked for?
Jessica Cobalt has worked for Messaging, Malware, Mobile Anti-Abuse Working Group, Activecampaign, Sharpspring, and Grooveshark.
Who are Jessica Cobalt's colleagues at Messaging, Malware, Mobile Anti-Abuse Working Group?
Jessica Cobalt's colleagues at Messaging, Malware, Mobile Anti-Abuse Working Group include Juan Fernando Baracaldo Alvarado and Sara Roper.
How can I contact Jessica Cobalt?
You can use AeroLeads to view verified contact signals for Jessica Cobalt at Messaging, Malware, Mobile Anti-Abuse Working Group, including work email, phone, and LinkedIn data when available.
What schools did Jessica Cobalt attend?
Jessica Cobalt holds General Studies from Daytona State College.
What skills is Jessica Cobalt known for?
Jessica Cobalt is listed with skills including Leadership, Office Organizing, Social Media, Event Planning, True Team Player, Blogging, Troubleshooting, and Communication.
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