Assist the Senior Associate Director of Operations in implementing and managing technologies that support the objectives of Financial Aid Services. Design technician solutions that will allow the university to stay compliant with new/changing federal and state regulations.Support weekly automated packaging processes and oversee quality control related to financial aid packaging and aid disbursement.Produce and monitor weekly queries/reports to ensure packaging accuracy, resolving issues such as manual awarding or adjustments to student records.Identify process improvements within the financial aid office and manage the implementation of those solutions.Create/update queries/reports for staff and external agencies as requested.Act as liaison for Merit Scholarships, Student Housing Office, and Bursar’s officeSupervising a team of Financial Aid Operations SpecialistsConducting weekly meetings to discuss issues, process improvement ideas, and workload.Assisting team in daily query/report work as the cycle changes within the year to determine efficiency.

Assist in administering multi-faceted federal and institutional financial aid programs. Determine financial need and awards for a caseload of prospective/current undergraduate, graduate, and continuing education students. While simultaneously/counseling parents and students culturally/respectfully on aid programs consisting of grants, loans, and work-study opportunities.Create offers of financial aid based on current regulations/ guidance and disburse to the student's account. Communicate the College methodology (internal/external) and the type/level of awards available/offered in support of recruitment and retention efforts.Advise applicants on federal, state, and institutional student financial aid programs, regulations, eligibility requirements, and application procedures in support of special funding and regulation

Determine financial need and awards for a caseload of prospective/current undergraduate, graduate, and continuing education students. While simultaneously/counseling parents and students culturally/respectfully on aid programs consisting of grants, loans, and work-study opportunities.Communicate the College methodology (internal/external) and the type/level of awards available/offered in support of recruitment and retention efforts.College Work Study CoordinatorCollecting all timecards and ensuring accurate reporting for payrollEnsuring all federal, state, and institutional paperwork (I9, W4) are filled out properly and processed within the 3 days of workingPosting job openings for eligible studentsResponsible for student file review, need analysis, verification, awarding, and adjusting of aid through manual and automation packaging methods.Responsible for downloading and printing all Institutional Student Aid Reports (ISIRS)Reply to all student's inquiries by phone, email, and web, and walk-insResponsible for the accurate reporting of federal and state programs assigned by my director