Jessica Wilke Email & Phone Number

Omaha, Nebraska, United States

Deliver personalized guidance and continuous support to address each client’s unique requirements. Optimize client business operations and foster sustainable growth in every venture. In 2024, stepped into a Team Lead position.✔︎ Achieved 91% customer retention rate via relationship building, fostering long-term client loyalty.When directly supporting clients post go-live retention of those clients rose to 94%. This showcases the impact of personalized guidance on foundational… Show more Deliver personalized guidance and continuous support to address each client’s unique requirements. Optimize client business operations and foster sustainable growth in every venture. In 2024, stepped into a Team Lead position.✔︎ Achieved 91% customer retention rate via relationship building, fostering long-term client loyalty.When directly supporting clients post go-live retention of those clients rose to 94%. This showcases the impact of personalized guidance on foundational customer satisfaction and loyalty.✔︎ Cross-functional collaboration with Product, Marketing, and Customer Success departments to lead the beta testing of a marketing-automation integration. This partnership ensured a successful launch and fostered cross-team cohesion.✔︎ Partnered with internal stakeholders to conceptualize and design internal tools leading to widespread adoption among Customer Success Managers. ✔︎ Refined the creation of Standard Operating Procedures (SOPs) and supplementary tools, streamlining internal processes and allowing for more intentional focus with clients.✔︎ Ensured seamless communication flow across the team, enabling quick access to pertinent information whenever needed, thereby incubating a cohesive and informed work environment. Show less

Dallas-Fort Worth Metroplex

Continued focus on building strong teams across a multi-unit workforce to satisfy members’ expectations. Developed an advanced vetting and hiring process to find skilled candidates capable of excellent childcare. ✔︎ Manage 12 sites that run Champions before- and after-school programs.✔︎ Field concerns and questions from parents and resolve any issues that arise.✔︎ Responsible for hiring, on-boarding and training teachers and site directors for all area… Show more Continued focus on building strong teams across a multi-unit workforce to satisfy members’ expectations. Developed an advanced vetting and hiring process to find skilled candidates capable of excellent childcare. ✔︎ Manage 12 sites that run Champions before- and after-school programs.✔︎ Field concerns and questions from parents and resolve any issues that arise.✔︎ Responsible for hiring, on-boarding and training teachers and site directors for all area locations.✔︎ Oversee bottom-line profitability of each program as well as enrollment and success of every child. Show less

Los Angeles

Nurture and direct an engaged and committed multi-unit workforce of 12 managers and 300+ staff; Employ dynamic individuals across multiple regions; Monitor and measure success. Embody company culture; Liaise with executives and peers to draft critical policies and procedures, focusing on steady growth while upholding root integrity.✔︎ Stimulated $17M rise in sales, led 51% of retail revenue; Increased market retail value by 800%.✔︎ Enlarged SoCal district footprint from two… Show more Nurture and direct an engaged and committed multi-unit workforce of 12 managers and 300+ staff; Employ dynamic individuals across multiple regions; Monitor and measure success. Embody company culture; Liaise with executives and peers to draft critical policies and procedures, focusing on steady growth while upholding root integrity.✔︎ Stimulated $17M rise in sales, led 51% of retail revenue; Increased market retail value by 800%.✔︎ Enlarged SoCal district footprint from two stores to 10 in four years, including coveted Disney location; Project managed all aspects of opening eight locations, including staffing, training, construction, and budgetary requirements.✔︎ Led East Coast expansion by opening Miami's first two scoop shops; Ongoing ownership of bicoastal support for both SoCal and Florida markets.✔︎ Collaboratively established Manager in Training program curriculum, fortifying highly skilled and high-performing General Management team.✔︎ Coached and inspired 15 entry-level associates to become General Managers and two GMs developed into District Managers.✔︎ Jointly developed and upheld enhanced COVID-19 safety measures, team & customer well-being, and efficient operations during unprecedented pandemic crisis. Show less

Los Angeles, Ca

During my time at Farrow & Ball, INC, I oversaw day to day operations of North American showrooms and managed team comprised of 80 professionals. I motivated individual achievements and encouraged team cohesion. I conducted yearly performance reviews outlining progress path and areas of improvement. I consistently communicated clear expectations and offered professional development opportunities, allowing team to thrive. A snapshot of tenure includes:✔︎ Achieved 40% profit… Show more During my time at Farrow & Ball, INC, I oversaw day to day operations of North American showrooms and managed team comprised of 80 professionals. I motivated individual achievements and encouraged team cohesion. I conducted yearly performance reviews outlining progress path and areas of improvement. I consistently communicated clear expectations and offered professional development opportunities, allowing team to thrive. A snapshot of tenure includes:✔︎ Achieved 40% profit increase in 2012; Drove sales growth yearly.✔︎ Leveraged network to expand third-party vendor business; Invoked like-for-like strategy to measure growth. Fostered key partnerships; actively engaged new markets and distributors.✔︎ Accomplished 50-73% YOY growth in Farrow & Ball product sales at several third-party vendors through fostering key partnerships, actively engaging new markets and distributors, guiding inventory management, associate training, and marketing. Show less

Santa Ana, Ca

My time at Astron permitted me to discover and refine my management style. I facilitated communication between sales team, customers, and manufacturers. I placed product orders, complied monthly sales, and drafted forecasting reports. I reconciled commission again daily sales and investigated discrepancies. I successfully maintained my position commitments here while pursuing Sugar Me Bakery.

Orange, California, United States

Sugar Me Bakery was the start of my innovative and inventive career path. I partnered with an existing restaurant to establish a full-service bakery and grew this company from one staff to six. I managed all operational requirements and oversaw complete employee lifecycle. I was liable for all profit and loss, always focused on minimizing loss and maximizing profit. An example of my innovative nature includes:✔︎ Conceptualized and implemented custom special occasion cake… Show more Sugar Me Bakery was the start of my innovative and inventive career path. I partnered with an existing restaurant to establish a full-service bakery and grew this company from one staff to six. I managed all operational requirements and oversaw complete employee lifecycle. I was liable for all profit and loss, always focused on minimizing loss and maximizing profit. An example of my innovative nature includes:✔︎ Conceptualized and implemented custom special occasion cake program; Communicated with customers, gathered expectations, and arranged tastings; Designed tailored cakes.✔︎ Generated profitability through incorporation of custom cakes into regular production; Researched pricing strategies; Produced price model by sourcing competitive cost and marginal benefit. Show less

Villa Park, Ca

Associate'S Degree

Baking And Pastry Arts/Baker/Pastry Chef