Jessica Gangemi Email & Phone Number

• Global Leader of a team of 40+ Digital Consultants, managing a book of business of 1,000 Clients across two different product lines -- these clients being Fortune 50 and 500 Brands globally.• Senior most Digital advisor to brands undergoing Digital CX transformation & developing newcustomer experience strategies across their brand channels (mobile-app, web, call center, retail).• As Sr Director, took a new acquired product line and integrated it with a core product line, to bring sales to $100M as a Digital product suite. • Thought Leader in how Digital Experiences connect with other channels such as Retail and Call Center

• Managing $XXM Digital portfolio across a global team of 40 professional services and technical solutions managers to work with clients in improving every Digital experience for their customers• Responsible for the delivery success of 2 different Products, 1 product being a top growing SaaS product for Medallia, with a combined portfolio of 500+ Clients.• Consistently finding operational efficiencies across a global delivery team as our product scales and portfolio grows at rapid speed.• Self-proclaimed awesome manager with low attrition over 3 years. Grow your employees, grow your business!

• Leading a global team of 25 talented individuals as they help our portfolio of 450+ clients capture value from our Digital products. Our team manages end-to-end implementations of Medallia's Digital products across the biggest brands in the world.• Grew team from 5 to 25 in 3 years to support massive software growth for the company (50%+ YoY Growth).• Responsible for team vision, strategy, portfolio growth, product vision, new acquisitions and partnerships.

Greater Denver Area

• Digital CX Practice Lead for the East Coast region, responsible for $XXM software revenue.• Directly working with Fortune 500 brands on how to build best-in-class Digital CX programs. • Leading a team of 7+, helping their personal and professional growth and loving every minute of it. • Coaching brands on how to build Digital VoC programs from the ground up - helping brands drive change throughout an organization, build loyalty with their customers, and innovate inside of the business. • Specialty in Retail & Ecommerce, Travel/Hospitality, Financial Services and Banking.• Key projects have included: Using Digital CX to Drive Call Center costs down for airline and large retailer, Using Digital CX to optimize ecommerce sites, Using Digital CX to influence and improve customer loyalty programs.

Greater Denver Area

Washington Dc-Baltimore Area

Greater Denver Area

Go to a sports game with all of your friends. Pay separately, but sit together. Our algorithm made it possible.Unfortunately stadiums didn’t want to let us own their inventory and do it for them.

Greater Denver Area

• Started VoC program for the airline to identify pain-points expressed by customers and put in place changes to improve customer experience (online and off). -- SUCCESS: Using VoC program, led the digital team to make navigation changes to the website that resulted in obtaining $XM in monthly ancillary revenue on the website that was otherwise being directed to the call-center (subsequently decreasing call-center costs and increasing web revenue)• Created a robust dataLayer and tracking system to send detailed transactional data across channels and BI systems.• Manage A/B testing and web-personalization plan for Web and Mobile.• Manage Social Media Strategy for the airline, with the goal of being more customer-centric in all communication initiatives-- SUCCESS: Started and executed first Influencer Marketing program for the airline; Moved customer service to Facebook Messenger that decreased negative sentiment on our Facebook page/posts by 30%, and reduced time to resolution for passengers.

Greater Denver Area

Greater Philadelphia Area

Greater Philadelphia Area

Started a children's web-app designed to help children showcase their talents and build their self-confidence using video software. Product was created within a month's time and gathered 50 users within two weeks

Philadelphia

Philadelphia