Caroline Chapin Email & Phone Number

Pleasanton, California, Us

Pleasanton, California, Us

Akron, Ohio, Us

Akron, Ohio, Us

Akron, Ohio, Us

Norwalk, Connecticut, Us

Norwalk, Connecticut, Us

Autotask & Datto merged in the fourth quarter of 2017.In my current role, I am responsible for developing and managing the global partner program strategy. My main objective is to enable partners by providing them the sales and marketing tools needed to drive leads, close deals, and grow their project and monthly recurring revenue.Prior to joining Datto, I spent 9+ years working in channel sales, channel enablement and growing strategic alliances for two different technology companies. Notable is my 7 years as a senior channel development manager where I worked with top partners on various business growth and partnering initiatives in North America.My greatest strengths are my passion and dedication to the channel. I thrive in a fast-paced environment, working through challenges that come my way, particularly those that support and grow partner and company revenue objectives.

Norwalk, Connecticut, Us

Autotask, a global leader in IT business management solutions, merged with Datto in December, 2017. The combined entity operating under the brand name Datto provides the channel's most MSP-centric solution suite, including Professional Services Automation, Remote Monitoring and Management, Business Continuity and Disaster Recovery and more. Learn more at www.datto.com.

Norwalk, Connecticut, Us

Participating in Industry DiscussionsSharing Best PracticesAttending networking events Researching Industry Leaders Tracking Industry Trends

Quebec, Quebec, Ca

Developed, led, and managed strategic partner accounts and initiatives that supported the company’s corporate vision. Collaborated with partners on joint sales and marketing plans to ensure resources were aligned properly for targeted revenue growth. Provided support to sales team on partner teaming opportunities with important product, licensing, contracts, and pricing information. Facilitated contract negotiations in support of large, complex sales opportunities. Acted as project lead on joint internal and external marketing initiatives. Led Business Development initiatives with key partners.

Stamford, Ct, Us

Managed and cultivated 12 VAR and OEM accounts. Led Business Development initiatives with key partners. Utilized a team approach to leverage expertise and ensure Sales and Marketing resources were aligned for success. Provided sales enablement to partners via product training, pricing and licensing support, collateral, and marketing resources. Facilitated contract negotiations for partner and customer agreements. Worked very closely with Channel Director to develop and implement a new partner program North America.• Exceeded revenue goals 5 of 6 years (President’s club winner 4 years): 2007 - 105%; 2009 - 123%; 2010 - 114%; 2011 - 110 %; 2012 - 103%• Sold the first partner enterprise platform customer solution that resulted in a $1.2 million sale• Rolled out a software compliance project with partners that resulted in >$100,000 • Led an implementation project for an online partner tool to enable electronic download for partner copies of software and data – resulted in ~$ 50,000 savings on shipping and media costs.

Us

Product Manager, Geographic Data Products - Managed over 50 geographic data products in North America and Japan generating $5 mill in annual revenue. Developed product strategy through customer user groups, partners, and internal sales feedback. Provided support to partner and sales teams with pricing and licensing negotiations.-Launched first DVD product fulfillment initiative; Reduced from 24 CD's to 4 DVDs resulting in 20% savings in Production costs.-Implemented a quarterly training program for partner and sales teams to better enable sales efforts-Grew the Streets product line 24% in 2004-Nominated by peers for Star Award three times and won in Q4 2004 for an international data sales tool I implemented.-Created and presented product road map content at the annual user conferences.Market Analyst - Conducted primary and secondary research in support of new business endeavors and competitive offerings.-Specialized in primary and secondary market research in support of the product management and market management teams.-Gathered competitive intelligence to provide management and sales the tools they needed to sell against competitive offerings.-Conducted product level financial analysis to determine product growth trends, top customer performance, average deal size, partner performance, product pull through, and new business vs. renewal business.-Created training program for Product/Market Managers to utilize the internal financial reporting system to analyse their business.Associate Product Manager - Managed 25 North American geographic data products exceeding $2 mill in annual revenue. -Conducted research to define market requirements and develop product road map.-Created content for sales enablement tools to better equip sales to sell products.-Developed content for all launch and marketing materials such as launch documents, web pages, and external facing collateral.-Provided first level of response for sales support and customer issues.

Managed a team of three people and provided supervision and training to all team members to ensure they were equipped to handle customer objections. Performed quarterly performance review for all team members. Presented job search tools and training to professional and educational groups in an effort to recruit candidates. Managed overall pipeline numbers and presented weekly forecast to senior management.-Manged the overall numbers for Office Team Division and drove an increase in target sales of 2,000 billing hours/week (achieved target in 5 months time).

Manged existing accounts, while also marketing to penetrate new accounts. Recruited, screened, and interviewed potential candidates to place in open job opportunities.

Bachelor’S Degree, Psychology

Education record