Roderick Edward Jackson Jr. Email & Phone Number

Pleasanton, California, Us

Proven track record of ensuring technical excellence and client satisfaction within a regional portfolio of client programs. With strong leadership and team management skills, I have successfully delivered high-quality and scalable technical solutions, resulting in client retention. My expertise lies in designing and documenting technical solutions, improving implementation accuracy. I have a strong ability to coordinate and oversee the work of technical Analysts, Sr Analysts, and offshore resources, ensuring timely project delivery. Resolving critical client technical needs and issues is a key strength, consistently meeting service level agreements (SLAs). Through conducting thorough QA and UAT checkpoints, I have been able to drive improvements in post-implementation quality. Additionally, I have implemented a comprehensive platform performance recovery program, resulting in enhanced system response.Experience:• Ensure technical excellence and client satisfaction within a regional portfolio of client programs.• Lead and manage a team of Technical Managers and Analysts fostering collaboration and maximizing productivity.• Deliver high-quality and scalable technical solutions for assigned projects, contributing to client retention.• Design and document technical solutions for client programs, optimizing implementation accuracy.• Coordinate and oversee the work of technical Analysts/Sr Analysts and offshore resources, ensuring efficient project execution and on-time delivery.• Resolve critical client technical needs and issues, consistently meeting service level agreements (SLAs) and exceeding client expectations.• Conduct thorough QA and UAT checkpoints with clients and the implementation team, improve post-implementation quality, and minimize defects.• Implement comprehensive platform performance recovery programs, enhancing system response and maximizing operational efficiency.

Boston, Massachusetts, Us

• Implemented automation solutions for multiple manual internal processes, leading to improved efficiency and reduced user errors.• Enhanced scalability by optimizing manual processes, enabling the company to efficiently handle a higher volume of clients.• Utilized process optimization techniques to streamline operations and drive overall organizational success.

Helsinki, Uusimaa, Fi

Specialized in leading SaaS implementations for retail clients. With a focus on talent acquisition, process design, and technical expertise, I have successfully delivered multiple projects simultaneously. I excelled in recruiting top talent, designing scalable processes, and programming product enhancements. My ability to assess candidate skills, facilitate technical meetings, and lead teams has consistently driven successful implementations.Experience:• Led SaaS implementations for retail clients, managing multiple projects concurrently.• Recruited top talent through strategic hiring and selective interviews, aligning with company growth goals.• Developed innovative methods to assess candidate skills, reducing time spent on unqualified leads.• Designed scalable processes for clients, ensuring continuity of business and high-quality standards.• Led implementation design discussions, creating custom and standardized integration solutions.• Served as a Technical Architect, responsible for end-to-end technical process design.• Programmed and configured ETL processes using various frameworks and tools.• Assisted Product Management by programming product enhancements used across the company.• Reviewed and responded to Request for Proposals from prospective clients, securing implementation deals.• Facilitated technical meetings, effectively communicating key value propositions of product offerings to prospective clients.• Created automated assessments for evaluating external implementation partners and resource capabilities.• Developed company best practices for technical implementations and continuous process improvement.• Led team members, facilitating goal development discussions through one-on-ones and annual reviews.

Atlanta, Ga, Us

Driven to develop data conversion, system auditing, system integrations, and project leadership. With expertise in scoping and deploying solutions, translating client requirements, and mentoring teams, I consistently drive successful implementations. I excel in optimizing system performance, streamlining processes, and presenting on application functionality. I am adept at resolving application defects and facilitating change management.Experience:• Led data conversion initiatives and developed SQL scripts for high-volume transaction conversions.• Designed system data audit scripts for accurate data reconciliation post-conversion.• Oversaw system cutovers and Go-Live planning in production environments.• Scoped and executed system integrations with external ERP systems into the PowerPlan software system.• Led projects to implement best practice business processes, reducing complexity and improving efficiency.• Translated client functional requirements into technical specifications for system configuration.• Mentored junior consultants through client engagements and project lifecycles.• Organized and delivered training sessions to facilitate effective change management.• Developed custom code solutions, performed code fixes, and maintained source code integrity.• Designed and executed data clean-up SQL scripts and functions to enhance system performance.• Rewrote application code and processes, significantly reducing processing times.• Managed internal initiatives to streamline software implementation and reduce time-to-value.• Presented to leadership on application functionality and enhancements.• Conducted application debugging and promptly resolved defects during project test phases.