Roderick Edward Jackson Jr. Email & Phone Number

Pleasanton, California, US

• Proven track record of ensuring technical excellence and client satisfaction within a regional portfolio of client programs. With strong leadership and team management skills, I have successfully delivered high-quality.
• Ensure technical excellence and client satisfaction within a regional portfolio of client programs.
• Lead and manage a team of Technical Managers and Analysts fostering collaboration and maximizing productivity.
• Deliver high-quality and scalable technical solutions for assigned projects, contributing to client retention.
• Design and document technical solutions for client programs, optimizing implementation accuracy.
• Coordinate and oversee the work of technical Analysts/Sr Analysts and offshore resources, ensuring efficient project execution and on-time delivery.

Boston, Massachusetts, US

• Implemented automation solutions for multiple manual internal processes, leading to improved efficiency and reduced user errors.
• Enhanced scalability by optimizing manual processes, enabling the company to efficiently handle a higher volume of clients.
• Utilized process optimization techniques to streamline operations and drive overall organizational success.

Helsinki, Uusimaa, FI

• Specialized in leading SaaS implementations for retail clients. With a focus on talent acquisition, process design, and technical expertise, I have successfully delivered multiple projects simultaneously. I excelled in.
• Led SaaS implementations for retail clients, managing multiple projects concurrently.
• Recruited top talent through strategic hiring and selective interviews, aligning with company growth goals.
• Developed innovative methods to assess candidate skills, reducing time spent on unqualified leads.
• Designed scalable processes for clients, ensuring continuity of business and high-quality standards.
• Led implementation design discussions, creating custom and standardized integration solutions.

Atlanta, GA, US

• Driven to develop data conversion, system auditing, system integrations, and project leadership. With expertise in scoping and deploying solutions, translating client requirements, and mentoring teams, I consistently.
• Led data conversion initiatives and developed SQL scripts for high-volume transaction conversions.
• Designed system data audit scripts for accurate data reconciliation post-conversion.
• Oversaw system cutovers and Go-Live planning in production environments.
• Scoped and executed system integrations with external ERP systems into the PowerPlan software system.
• Led projects to implement best practice business processes, reducing complexity and improving efficiency.