Jessi Kellner Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

Raleigh

Raleigh, North Carolina

Raleigh-Durham, North Carolina Area

Tierpoint acquired Windstream Dec 2015

Raleigh, North Carolina, United States

Tierpoint acquired Windstream Dec 2015

Morrisville, Nc

Primary -Virtualization EngineerSecondary - Windows / Storage Administrator-Primary- Virtualization admin, Secondary- storage and windows infrastructure support.-Maintain and Manage Hosted Virtualization environment- Approx 300 ESXi Hosts, running versions 4.1/5.0, Approx 2500 VMs, (2) datacenters.-Currently configuring and administering all areas, Update Manager, DRS, HA, Host Profiles, license management, standard vSwitches, fault tolerance, distributed switches, v-motion, storage v-motion, and ESXi installs.-vSphere PowerCli cmd line experience used in configuring hosts from the cluster or individual host level, NFS mounts, new vSwitch vlans, vm tool installs, P2V on linux and windows OS.-vCenter DB management, configuring DB clean-up jobs and maintaining DB tables to allow vCenter environment to run clean with improved performance.-Supporting the build of hundreds of VMs via templates.-Work with current teams on an ongoing on-call rotation for 1 year and presently working 24/7 to support the virtual environment as needed.-Hardware used, HP DL380, G5, G6, G7, Blades HPc7000, Cisco UCS, configuration experience and management via vCenter, management consoles.-Current Storage utilized – NFS/Ethernet and Fiber/SAN to multiple Netapp filers.-Netapp experience, snapshots used with VMware systems and utilizing the filers for backup and restore from daily, weekly, nightly snaps – VM restores, disaster recovery planning utilizing sync mirror and flex cloning.-Knowledge of Aggregate, Volume, and LUN setup and configuration on VMware side.-Windows Support – troubleshooting OS level for 2003, 2008. Forest, domain controller level support, working in a multiple customer domain infrastructure. -Documentation creation on an ongoing basis to include process and server/ system layouts and configuration diagrams.-Working with multiple departments to work through/ resolve daily tasks.

-System Management - approx. 200 windows systems including Windows, Unix and Linux based servers - Physical/ Virtual-VMware, ESX3.0 – ESX 4.0 VSphere, VMware P2V conversions, from existing physical systems. Consolidation of 50% + of the datacenter to decrease power and physical layout of environment.-VMware knowledge - Formatting and setup of ESX hosts. ESX and ESXi build experience.-Server 2003/ 2008 experience. Building servers physical and virtual from beginning to end varying on build scenario. Virtual Vlans config, patching.-Active Directory 2003 - User Group Management, Assigning proper permissions as required. Active Directory 2008 – attended training for AD Jan 2011.Group creation, policy development and enforcement. Group Policy.-Netapp - Management of department shares within corp. aggregate. Current environment approx. 18-20TB, 10+ usable space, running snapshot technology and working with the entire IT group across all levels of the business.-Storage Experience - racking storage system, configuration of filer by adding 2.5 additional shelves, 34 discs, allocating spare disks/ replacement of disks. Console management, syslog troubles, working with Storage Client to troubleshoot technical related errors or scheduled required maintenance. -Firmware updates, Shelve adapter and disc hot swaps. Support of redundant Filers after upgrade was completed.-Working w/ department management to help better understand and assign future network storage space while also managing current volumes by performing daily, weekly, monthly cleanup for reallocation of non-business or no longer utilized data.-Brocade switches and configuration consoles. Experience zoning storage to VMware.-SCCM-OCS-WSUS System Management-Netbackup, Onsite/Offsite Tape Management, expiring tapes, replacing defective.-Qualstar 8444, tape labeling, Policy/ backup job configuration.-Backup Exec 2010-SharePoint 2007

Client Contact / Account Specialist-Monitor Daily Processes and Procedures, Client Requests.Escalations, Data Analysis, Reporting, Conference Calls, Project Coordination and Documentation Management.-Accountable for improving and maintaining knowledge used at the Help Desk Level.Performing related duties within contracted SLA’s. Primary Lead for chosen client.-Available for client visits and or Training, Travel where needed.-Transition from NJ to VA- Accountable for transition period and relocation to VA from NJ after being recognized for hard work and dedication for assigned clients.2nd Tier Technical Liaison, responsible for multiple clients (900+ Field Reps) Incoming calls, Level 2 escalations where level 1 is unable to resolve.-Daily Interaction with other departments (Production, Testing, Hardware) to resolve open issues and prevent future problems from occurring.-1/2001-9-2001 Dendrite International Morristown, NJ - Help Desk AnalystTier 1 Technical Support - Responsible for Multiple Clients (900+ Field Reps)9/2000-1/2001 Dendrite International Stroudsburg, PA - Help Desk AnalystTier 1 Technical Support - Responsible for 1 Client (500+ Field Reps)-Training/ Facilitator Experience (9-00/ Current)5/01 Facilitator/ New Hire Training- Irvine, CA10/01 Facilitator/ Pilot Training- Rochester, NY1/02 Software Upgrade Project3/02 Software Upgrade/ Facilitator- Tucson AZ3/03 Facilitator-Help Desk Kiosk, Chicago, IL10/03 Client Transition Project