Ryan Moore Email & Phone Number

Greater St. Louis Area

Cosentry acquired XIOLINK in January of 2014. Cosentry is the trusted leader in Midwest Data Center Services, operating as our customer’s local business partner, taking the time to truly understand their businesses and tailoring our solutions to meet each of their unique IT business and technical requirements. Cosentry has over a decade of experience.

XIOLINK is a St. Louis-based technology company that provides IT As A Service for mid-market to enterprise companies for whom technology is mission critical.

Responsible for all incoming callsResolving issues reported by emailCreating tickets for all reported issuesResponsible for writing 1 or more articles per month on new proceduresRemotely access internal and external user PCs to troubleshoot issues as neededUsing CMS Supervisor to manage and distribute incoming calls to other analyst

Provide phone support for 40,000+ internal users as well as 1,000+ Independent Broker Dealer Firms

Responsible for all incoming callsSchedule carpet cleaningCoordinate new water and fire damage mitigationResponsible for roll out and administration of new software (Chronicle)Provide desktop support for all users in officeSetup local network (wireless and wired) in officeCreate and edit spreadsheets in Excel to provide financial stabilityCreated an Access.

Daily and Seasonal maintenance to the facilities.; Swept parking lotCleaned and changed oil for fryersOrganized and Inventoried stock room and coolers

Provided Help Desk support for 3000+ end users; Provided remote support to over 3000 end users in 9 hospitals and clinics.Responsible for troubleshooting network, hardware, and software difficulties and escalating issues to relevant providers and departmentsResponsible for auditing user access, updating access records accordingly, and editing through.

Data entry for payment processing.