Heather Moore Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

• Oversaw up to 42 projects at a time without sacrificing standards. • Defined clear targets and objectives and communicated them to other team members.• Monitored timelines and flagged potential issues to be addressed. • Successfully managed the implementation of technology solutions including servers, SAN, switches, routers, firewalls, access points, IP telephony and video components. • Coordinated design meetings and decisions across 5 teams. • Set project timelines and kept teams on task to complete milestones according to schedule. • Maintained project quality with a hands-on management style. • Directed planning, budgeting, vendor selection and quality assurance efforts. • Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.

Garner, North Carolina

Project Management and Sales Support• Project planning, including the creation of procedures and standard documentation to ensure new projects have the necessary tools to deploy successfully. • Requirements for this position include, developing time-lines and project plans, forecasting, budgeting, performance metrics and dashboards.• Meeting or exceeding project deadlines and schedules.

Garner, Nc

E-Commerce implementation and maintaining web portal to enhance inside sales.• Managed and coordinated E-Commerce Web Portal content using Joomla platform.• Coordinated BETA testing with internal focus group.• Completed customer training of new application after successful site launch.• Ensured customer satisfaction throughout the implementation process and ongoing updates to the portal.

• Senior Deployment Manager for large projects in the United States and Europe. • Managed a delivery team of Project Managers and Coordinators. • Responsible for pre-project planning, pilot programs, and proof of concepts. • Facilitate the translations of sales opportunities to the Project Management team for implementation. • Project planning, including the creation of procedures and standard documentation to ensure that new projects have necessary tools to deploy successfully. • Document creation of step by scope of work, step by step documents, on-site procedures and escalation process. • Primary point of escalation; managed and mitigated critical situations on a 24/7 basis. • Successfully managed and coordinated a team of 40 Project Managers located in 4 different countries. • Achieved 95% on-time rate with successful closeout of required deliverable and sign off with Client satisfaction. • Over all management and responsibility for the project management teams’ performance of $82 million globally.

Responsible for the phones systems and facilities of 34 locations our company maintains. This job includes but is not limited to all moves, add, and change programming of Norstar and Meridian systems. Troubleshooting any equipment, T-1 or facility issues including working with appropriate vendors to resolve certain issues. Coordinating and assisting with all T-1 and Local Facility turn-ups. Project management and follow-up with customers on new system installations and critical move situations. Leading the in-house customer service department in our telecommunication help-desk which involves entering work orders, trouble ticket, attempting to resolve trouble issue and assisting customers with training issues over the phone. Handling all equipment and vendor invoicing to our corporate payables department. In addition, maintaining a continuously current directory for each of our 34 sites.Project manager for installation of key systems and PBX phone systems. Responsible for gathering information to build customer appropriate database. Performed system user training and complete follow-up. Assisted with programming and installation of phone systems.