Jessi H. Email & Phone Number

Morrilton, Arkansas, United States

Russellville, Arkansas, United States

● Process customer invoices● Coordinate with billing, operations and sales teams to resolve invoice and rate disputes● Contact customers daily to inquire about past-due invoices and short-payments● Prepare aging reports and detailed collections notes

Sherwood, Ar

• Maintained Salesforce Knowledge database of over 2000 knowledge articles for approximately 1400 users• Wrote, edited and sustained organization of technical training documents, communications, SOPS and quick reference guides• Wrote and dispersed site-wide communications• Facilitated occasional in-person and virtual training sessions • Collaborated with leadership, subject matter experts and individual users to capture and document business processes

Sherwood, Ar

- Provided accurate, responsive and efficient Customer Service as a member of the Service Issue Team - Frequently facilitated team huddles and team building activities- Member of Peer Led Training team (April 2015-October 2015 )

Sherwood, Ar

- Provided accurate, responsive and efficient Customer Service by managing phone calls, faxes and emails from a variety of internal and external Cardinal Health customers; responsibilities included: placement of orders, inquiry resolution, order expediting, resolving shipping discrepancies, processing customer complaints, running customer reports - Managed multiple group mailboxes- Maintained consistently high productivity percentage

Little Rock, Ar

- Acted as office receptionist, handling frequent walk-in and over the phone inquiries- Assisted HR Director with filing, scheduling, editing and a variety of other projects- Assisted new university employees with New Hire paperwork- Entered timesheets for hourly employees and created purchase requisitions ; managed office supplies- Managed student workers

Deerfield, Il

- Provided accurate, responsive and efficient customer service by managing phone calls, faxes and emails from a variety of internal and external customers for various Baxter businesses; responsibilities included: placement of orders, inquiry resolution, order expediting, resolving shipping discrepancies, processing customer complaints and monitoring and processing electronic order rejections- Responsible for achieving service and quality objectives while continuously striving for improvement and consistently demonstrating the shared values- Writer for the Center for Service newsletter- Facilitated several FISH! Philosophy team building sessions for the entire Center for Service- Assisted in training back up team members, new hires and sales representatives; developed various training materials and led training sessions on various processes- Member of After Hours Team

Master Of Science - Ms, Mental Health Counseling/Counselor

Bachelor’S Degree, Creative Writing

Activities and Societies: Minor: Psychology