Jessi Stark Email & Phone Number

Remote

- Design and implement cloud infrastructure solutions using Azure, MacOS, Windows Autopilot, iOS, Android for Business, Intune, and SC-900.- Architect scalable and secure cloud environments in collaboration with cross-functional teams to meet business requirements.- Lead implementation and deployment of cloud infrastructure projects, ensuring high availability, performance, and security.- Continuously monitor and optimize cloud environments for efficiency and cost-effectiveness.- **Key Projects**:- Test and deploy MacOS automatic enrollment with Apple Business Manager and Apple Configurator without an authorized reseller.- Deploy apps and security software automatically, including Company Portal and security dashboards. - Develop and deploy shell scripts for automatic login and security monitoring.- Collaborate with leadership to update best practices and licensing protocols for device management.- **Technical Documentation**:- Create comprehensive technical documentation for enrollment and app deployment with Azure Intune.- **Testing and Deployment**:- Test and deploy Autopilot configuration with Company Portal and security app deployment. - Currently testing root certificate deployment in Azure.- **Tools and Technologies**:- Utilize Jira, Miro, and DevOps for project management and collaboration.

Remote

- **Customer Advocacy**:- Acted as a crucial intermediary in prioritizing customer issues with the Microsoft Product Group, emphasizing Change Item requests and Customer Insights.- **Program Planning and Implementation**:- Played a central role in the rollout of Windows 365 as a FastTrack Engineer, overseeing program planning and implementation for Microsoft 365 FastTrack.- **Change Management**:- Crafted a detailed change management strategy, facilitating a successful organizational transformation.- **Tools and Technologies**:- Utilized DevOps for efficient project management and collaboration.

Irving, Texas

- **Reactive Support**:- Oversaw extensive reactive support procedures, leading to improved case advancement and heightened customer satisfaction.- **Case Handling and Communication**:- Refined case handling and communication tactics, aiding in the proactive reduction of risks and bolstering customer interaction.- **Tools and Technologies**:- Utilized DevOps and Outlook Plugins to enhance support processes and communication.

Dallas/Fort Worth Area

- **Onboarding and Adoption Support**:- Provided ongoing Microsoft 365 onboarding and adoption support, aiding customers in transitioning to Microsoft platforms to meet their business requirements.- **Guidance and Phases**:- Guided customers through Envisioning, Onboarding, and Driving Value phases with Azure, Intune, and a suite of tools, guides, and best practices.- **Demos and Tailored Guidance**:- Conducted Teams/Skype meetings to offer demos and tailored guidance for specific business needs, including policy deployment via Azure Active Directory and Intune to devices like mobiles and PCs/ Macs.- **MDM and Zero-Touch Enrollment**:- Supported MDM and zero-touch enrollment, including Autopilot, assisting with testing and company- wide rollouts.- **Commitment to Customer Success**:- Leveraged both on-premises and cloud infrastructure to achieve business objectives, providing end-to- end support.

Dallas/Fort Worth Area

- **Network and Cloud Management**:- Managed and oversaw computer networks and associated cloud computing environments, including system software, applications, and hardware.- **Network Security**:- Enforced network security protocols in collaboration with client companies.- **Unified Dashboard**:- Offered a unified dashboard presenting apps, data, and analytics essential for business management, ensuring comprehensive visibility and insights into all assets in real time through meetings and on- demand reports.- **Collaboration and Support**:- Collaborated with on-premises data centers and supported individual user PC/Mac platforms.- **Remote Desktop Environments**:- Established remote desktop environments to facilitate work from any location at any time, performing domain joining and configuring peripherals as required by the business.- **Client IT Support**:- Addressed all network and IT requirements for each client.

Plano, Texas

- **Configuration and Troubleshooting**:- Configured and troubleshot Intune Standalone, Azure for Intune, SCCM/Configuration Manager, and Office 365 for Mobile Device Management across various customer business lines.- **Leadership and Training**:- Led case resolutions and trained an engineering team.- **Device Management**:- Managed configurations for iOS (Apple Device Enrollment Program/Company Portal), Android, Android for Work, Windows Phone 10, Microsoft OS (7, 8.1, 10 Professional+), and OSX.- **Collaboration and Planning**:- Collaborated with Microsoft and clients on planning and design, device enrollment, conditional access, and email synchronization (cloud/on-premises).- **User and Group Management**:- Managed Intune/Configuration Manager users and groups.- **Software Deployment and Configuration**:- Deployed Windows 10 software updates via SCCM/Configuration Manager and configured Autopilot for enterprise customers.

Lamar St Dallas

- **Office Administration**:- Managed office administration and organization, including handling emails, mail, and memos.- **Filing Systems and Asset Management**:- Developed and oversaw filing systems for an expanding company and served as the Executive Assistant to the CEO.- Managed assets, expense reports, and orders, and established the HR department.- **Financial Management**:- Handled accounts receivable and payable.- **Technology and System Upgrades**:- Led the adoption of new technologies and system upgrades.- **Client Communication**:- Acted as the primary contact for clients across communication platforms.- **IT Infrastructure Management**:- Managed IT infrastructure for in-office and remote staff, supporting both Microsoft and Apple OS.