Jessica Lee Email & Phone Number

Buford, Georgia, United States

• Managed customer inquiries in-person, on the phone, and e-mail
• Answered customer questions, booked events and birthday parties, called customers to confirm their reservations
• After answering customers, I entered their contact information and documented our interactions on our Hub Spot program
• Handled customer and staff de-escalation and incident reports
• Handled setting up fundraiser nights for customers and donations to customers (mostly school PTA/PTOs), asked for non-profit tax numbers and donation receipts
• Opening and Closing duties, such as cash handling, opening and closing cash registers on POS system, counting petty cash and till bags, writing deposit ticket/check, end of day cash and profit count

Lawrenceville, Georgia, United States

• Managed customer service and will call.o Handled customer escalations and inquiries.
• Team lead for two areas of event, which included tasks like scheduling, training, delegating tasks, and problem-solving.o Helped with developing my leadership and teamwork skills.
• Written/Oral Communication with Customers, Team members, Colleagues, Owners.
• Collaboration with team members and employers/managers on problem-solving
• Motivate teams to work efficiently and effectively to achieve goals!

Hoschton, GA

Provided full-time care for baby/toddler

Grandin, MO

• Maintained company records, data entry, and office and cleaning supply management.
• Spoke to customers daily and scheduled appointments for cleaning jobs.
• Communicated orders to staff.
• Presented receipts and scheduling to employers.
• Written and Oral Communication with Clients to set appointments, collect payment, and customer inquiries.