Jessica Allen Email & Phone Number

Cleveland, Oh, Us

Mentor, Ohio, United States

Mentor, Ohio, United States

United States

Responsibilities• Support all cross division client communication, projects, and deliverables • Proactively assist in the maintenance and enhancement of the client’s brand and product on Amazon• Ensure & facilitate cross channel communication both internally & externally (Agendas, Actions Items/Follow Ups, Client Updates, etc)• Perform audits of client catalog data and make updates to enhance SEO and the customer experience• Troubleshoot operational challenges• Assist in deck creation for client presentations (QBR’s, Monthly/Campaign Recaps, etc) with data collection and analysis, and to ensure that formatting, grammar and flow of content is accurate and on-brand• Utilize BI Analytics and other performance dashboards to provide data insights, find areas of opportunity, and drive client performance• Identify opportunities for process improvement to simplify the path forward

Mooresville, North Carolina, United States

Responsibilities• Analyze key performance indicators to identify opportunities to improve the online experience, streamline fulfillment, maximize assortment and drive conversion.• Leverage inputs from CSAT, reviews and Q&A to continuously improve the overall customer experience for assigned brand(s).• Act as the subject matter expert for the supported brand(s) assortment and strategy.• Primary point of contact for issues pertaining to online SKU presentation and brand performance.• Build and lead presentations with suppliers and merchants to drive strategic plans and analyze execution. • Provide accurate reporting and insights across the digital channel related to content, product information, assortment and competitive gaps/opportunities.• Effectively improve conversion and basket by leveraging data to optimize cross-sell, up-sell and bundling strategies.• Analyze competitive data to provide SKU and pricing optimization recommendations.• Utilize knowledge of the shopping funnel and site technologies to optimize the search and browse experience for assigned brand(s).

Greater Pittsburgh Area

Responsibilities• Commercial Finance Auditing Procedures: Ex., Commercial Sales program accounts, customer pricing structure alignment, account structure maintenance, customer contract compliance requirements, account segment alignment, report structure alignment• Maintaining Incentive and reporting requirement structure and deadlines for over 300 customers.• Supporting the commercial sales team to provide up-to-date adhoc reporting for customers and senior management.• Incentive Plan creation and periodic quarterly updates - including variance analysis and forecasting.• Implementing all usage reporting and incentive structures for new customers.• Assisting the Finance team with yearly price-roll and pricing creation.Selected Accomplishments:o Acting as Commercial Finance's SME in creation and testing of new invoice processing procedures to enhance and eliminate group credits and automate customer-service line price adjustment crediting.o 2018 Acting Chair for Pittsburgh's LGBTA Employee Resource Group.o Incentive SME for enhanced new contract implementation guidelines for RSD's Commercial Finance Department.

Greater Pittsburgh Area

Responsibilities• Maintaining and sustaining group account structures, including mapping, coding and assignments, for all accounts falling under the Academic and Government segments maintained by the Finance department.• Providing quick and accurate reporting for fellow analysts, senior management and sales representatives to support and provide detail for the proforma/proposal process for Academic and Government segments.• Auditing and comparing sales data, reporting requirements and historical incentive payments to current contract terms and customer expectations.• Supporting the commercial sales team to provide up-to-date ad hoc reporting for customers and senior management.• Creating the incentive forecasting tool for estimated pay outs for customer incentives.• Meeting and exceeding deadline requirements for weekly, monthly, quarterly and annual incentives and sales reporting, totaling over a 150+ different evolving requirements for customer incentives and usage detail. • Implementing all usage reporting and incentive structures for new and pre-existing customers during contract creation and renewal phases. • Assisting the Finance team with yearly price-roll and pricing creation for customers in the Academic and Government segments, including interfacing with the Industry Directors and sales team to provide competitive and accurate pricing to reflect customer spend and industry standards.Selected Accomplishments:o Creating, mapping and vetting an entire process flow for management of Commercial Finance's incentive payment checks after adoption of off-site Accounts Payable, Cash Applications and Accounts Receivable teams. Testing a new invoice-approval tool to provide timely and accurate payments for customers while revamping and building SOPs to outline calculation-to-cash for existing and new customers.

Greater Pittsburgh Area

Responsibilities:• Providing 200+ daily/weekly/monthly/quarterly reports for Customer Channels Group’s North American and European customer service sites.• Maintaining and troubleshooting Microsoft Access databases that provide reporting to the aforementioned groups with items like customer returns and deduct and hold processes for 15+ warehouses throughout the United States.• Responding to adhoc reporting requests for all groups.• Working with all groups to provide analytical feedback on performance that will help drive improvement in all site goals.• Acting as a liaison between corporate functionality and site mechanics to provide lasting relationships.• Committing to all functions of the Performance Reporting Specialist role.Selected Accomplishments:o Creation and implementation of a European Customer Service Quality Management evaluation completion program for sites through the EU.o Creation and implementation of an in-depth Quality Management and Performance Analysis process that allows for a better understanding of the agent’s holistic behaviour.o Creation and completion of Supervisory Reporting guides to better understand the tools that are provided by the team.

Greater Pittsburgh Area

Responsibilities:• Running all databases to produce daily/weekly/monthly/quarterly reports for Customer Channels Group’s North American and European Customer Service Sites.• Creating and maintaining the Customer Channels Group’s US recognition program, including building monthly and semi-annual awards games and managing the teleconference experience for the agents and management participating.• Updating and maintaining the monthly business review for the Vice President of the Customer Channels Group’s Customer Service department.• Updating and maintaining all Customer Allegiance Score records through Medallia for North America and Europe at the site and agent level.• Running and analyzing Customer Service Cognos reports for agent error and claims and deductions reporting.Selected Accomplishments:o Creation and maintenance of Microsoft PowerPoint based games for the monthly recognition awards.o Steady support of site’s continuing improvement to meet performance goals.

Greater Pittsburgh Area

Responsibilities:• Implementation of new and existing pricing agreements for non-contract and contract customers.• Providing general account maintenance, pricing inquiries, and pricing changes for Industry Directors and their teams (around 100 Sales Representatives) while updating and creating quarterly and ad hoc price catalogues containing over a million items.• Maintaining and eliminating line items on more than twenty different daily/weekly/monthly pricing audits.Selected Accomplishments:o Creation of all quarterly price books and price rolls within the allotted time-frames set by the ecommerce group.o Maintaining a 24-hour turn-around for all phone calls and emails (approx. 300/week).o Understanding and maintaining a working relationship with Finance and Rebate Receivables, departments that notoriously conflict with the Pricing Department.

Greater Pittsburgh Area

Canonsburg

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area