• Educated podcast hosts on client expectations and industry best practices to ensure the delivery of high quality ad reads to enhance client results and establish opportunities for growth• Find solutions for conflicting goals across multiple departments to prioritize revenue generation• Ensure billing data is accurate for invoicing and financial projections• Consolidated resources for podcast business into one centralized location to minimize errors• Built relationships across the company to support interdepartmental goals by utilizing unsold podcast inventory to promote marketing initiatives

• Developed a system and process utilizing Airtable to scale our podcast network which supported an increase in revenue by 35% over 2 years• Execute custom campaigns for clients with internal and external content creators• Initiated and lead bi-weekly interdepartmental meetings to increase sales opportunities• Onboard new advertising clients and podcast partners

• Manage sponsorship calendars for 70+ podcasts• Create and maintain processes to maximize efficiency for the sales team• Resolve client issues in a timely and proactive manner

• Monitored social channels and resolved customer issues• Cultivated relationships with industry influencers• Distributed new content through all social channels• Automated evergreen content distribution• Developed concepts for visual content assets

• Educate customers on products and courses• Find resolutions for technical problems • Discover trends in customer behavior and products• Process orders, refunds, and manage payment plans

• Assist with new hire classroom training • Ensure all training materials reflect current policy and procedures• Organize refresher courses for continued advocate development• Review training evaluations before new hires start live interactions

• Provide resolutions to any customer inquiries• Utilize multiple programs and software simultaneously• Exceed weekly interaction and satisfaction rating requirements• Clearly communicate verbally and in writing

• Prepared materials for sales staff to present to clients• Implemented new tracking techniques for sponsorships and campaigns• Met daily production deadlines for advertisers’ commercials• Coordinated materials from the sales department with on-air programming• Developed web content for the station’s six websites

• Managed a team of three members• Delegated and oversaw promotional activities for the radio station• Maintained the station’s website• Utilized Facebook and Twitter to promote events

• Assembled a comprehensive marketing plan and implemented its tactics• Partnered with Walt Disney World College Recruiting to motivate students to attend live presentations• Presented program information to potential participants

• Worked on a team of 25 peers to develop and implement orientation programs for 4,000 first year students• Participated in the recruitment, selection, and training of 250 peer leaders• Facilitated group discussions on a diverse range of topics• Organized team building activities

• Organized merchandise on the sales floor for several retail locations• Engaged guests in conversation and provided recommendations• Maintained high customer service standards