Crisis Line Intern

Builds rapport and relationships with customers to ensure customer satisfaction and return. Builds cocktails according to customer's request, or suggestively sells based on customer's preferences. Builds knowledge of products available to become more knowledgeable, suggestively sell, or to use as a topic of conversation. Ensures sanitation of workspace so customers can be sure they are being provided with the safest and best product possible. Creates a fun environment while also ensuring customer safety by watching consumption to avoid over-intoxication.

Experience in bartending, serving, expoing, bussing, and hosting. Was promoted to bar manager 3 months in to being open. Started keeping records of all tip outs, sales, voids. Planned or helped plan events for the business and worked many events to ensure customer satisfaction. Experience with conflict management in a bar setting. Closed and opened the store, would double if needed. Took on control of scheduling employees and found solutions to any issues with availability. Had to prep juices, citrus wedges, restock bar area, and ensure a clean area prior to open. Had to store all prepped items and clean entire store after close. Created and helped create some craft cocktails or gave ideas for food specials/ new menu items to the kitchen.

Experience with POS use and money handling. Queued items to find prices if not tagged. Ensured store cleanliness, and organization. Zoned clothing and dry good areas to make sure everything was in place, priced, and looked organized. Frequent use of the store phone for frequently asked questions, to patch over to a department to check for an item if it did not show in the system, or used a walkietalkie to call other employees to the front.

Prepped all food stations and restocked everything prior to opening/ beginning of shift. Baked bread, ensured store was clean and everything was sanitized after each use. Frequently used the phone for pickup orders, or catering orders. Trained new employees.

Took food and drink orders and entered them into POS system. Experience with cash register and money handling. Did some food prep as needed or assisted the kitchen staff when necessary. Frequently answered phone calls for orders, reservations, or parties. Trained new employees.

Took drink and food orders and entered into POS system, frequently checked on patrons for any necessities and for greater satisfaction. Kept server station and tables clean and sanitized. Prepped lemon wedges, teas, restocked server station, helped out other servers. Catered to large parties and ensured satisfaction. Experience in conflict management and how to handle it professionally.

Delivered orders to homes, businesses, and events, frequently used the store phone for orders and updates, prepped all food and food stations, ensured a sanitary environment in the dining area, behind the counter and in the back room, and trained new employees.

Kept records of each movie rental or purchase, kept movies alphabetically and numerically organized, frequent use of the store phone, cash register use, and trained new employees.

Ensured a sanitary environment by cleaning beds after every use and laundering used towels, frequent use of the store phone, kept records of each visit, use of a cash register, and trained new employees.