Jessica Carroll Email & Phone Number

Austin, Tx

• Lead and mentor a team of 6-10 recruiters across Central, South, and West Texas to collaborate with hiring managers, deliver effective communication, maintain compliance, focus on KPIs, and leverage data and tools to develop recruiting strategies that fill positions and achieve company and department goals.• Talent Acquisition Team developed action plans with hiring managers to convert or replace temporary labor with employees saving $785,000 within 6 months.• Monitor team openings, requisition management errors, KPIs, job advertising spend to review trends, determine if data supports goals, provide feedback, answer questions, and offer support to the team.• Consistently engage with branch, regional district, operations, and HR managers to provide hiring updates, address inquiries, offer guidance or referrals, share labor market insights, and review any situations requiring attention.• Converted the Austin Branch Office into a hiring center, providing job search or onboarding services to approximately 168 customers monthly, and created an electronic sign-in system to record walk-in traffic data.

Austin, Texas Area

• Managed site requisitions across multiple contracts and provided coaching to a team of 3 Recruiters and 12 Operations Managers on recruiting procedures, company policies, and EEOC guidelines.• Met with with the client or Operation Directors by calculating salary ranges, reviewing job titles, and responsibilities of future employees for client proposals and start-ups.• Honored with recognition by SVP, Branch Manager, and Regional Operations Directors for implementing training and developing a cheat sheet to support the transition to the new ATS system.• Drove change initiatives by obtaining feedback, participating in meetings, advising managers, evaluating outcomes, and adjusting processes.

Austin, Texas Area

• Served as the contract manager and main point of contact for ABM facility management activities at the client site. • Managed and approved weekly, bi-weekly, and semi-monthly payroll for 3 contracts and 145 employees. • Created and facilitated business reviews to analyze key performance indicators, wins, and areas of improvement.• Analyzed monthly labor and supply expenses, submitted billing reports, and ensured all invoices were submitted on time.• Implemented new PTO (paid time off) request and approval process and developed a tracking system to calculate employee PTO balances.

Austin, Tx

• Launched and managed recruitment operations as the branch's first recruiter, focusing on filling senior technical union and non-union roles with qualified candidates for Engineering contract.• Partnered with client to understand needs, expectations, and challenges of technical roles to implement effective recruiting strategies that evolved as the number of contracts and requested headcount expanded to a $15 million site.• Compiled and distributed weekly detailed recruiting reports to client teams and business leaders highlighting the status of all applicants under consideration for current positions.• Created a talent pipeline of strong candidates who completed the full interview process yet were not selected, which accelerated future hiring processes and saved time.

Temple, Texas

• Delivered reporting insights on performance metrics, unemployment rates, unemployment claimants, walk-in traffic calculations, and provided services to proper department leads and team members.• Onboarded new team members by facilitating introductions to existing staff, conducting office tours, coordinating meetings with other departments, and providing training on department systems and protocols.• Engaged with customers, provided job searching tips, and promoted services and events as a member of the company Facebook Team.

St. Louis, Missouri

• Participated in initial meetings with the CEO and managers from Financial, Operations, and Payroll to review contract materials, propose new processes, and resolve any questions, ensuring the contracts were set up correctly andaligned with client requirements.• Represented the company in unemployment disputes and enforced company policies by issuing warnings, suspensions, and terminations as needed.• Examined and authorized new employee paperwork to confirm that all documents were correctly filled out and filed.• Planned site visits to meet with managers and staff, administer random drug tests, and carry out investigative tasks.

St. Louis, Missouri

• Completed 6-10 daily face-to-face interviews, provided offers to highly qualified candidates, and oversaw in-house drug testing to fill vacancies.• Administered weekly new hire orientation programs for employees, detailing the company’s history, best practices, safety guidelines, and answering frequent questions.• Coordinated site visits and meetings between applicants and hiring managers to verify that the job site location, work environment, and expectations aligned well.

Clayton, Missouri

• Performed corporate benefit audits by verifying the accuracy of data on health, dental, vision, and life insurance policies and making necessary corrections. • Updated personnel records in HRIS database to reflect changes to health/dental/vision insurance, beneficiaries, and short/long term disability options.• Transfered employee benefit information listed on enrollment forms into multiple databases during open enrollment period.

Killeen, Texas

• Supported job seekers by reviewing and establishing career goals, determining job development activities, and following up to assist with successful job placement and retention.• Designed, organized, and facilitated training workshops for job seekers and program participants at Workforce Solutions office and community colleges in the area.• Actively promote company services and programs by attending job fairs and community events, linking job seekers with employment opportunities.