Proactively pursuing CompTIA+ certifications to augment technical skills and contribute effectively to IT-focused rolesExperienced professional with 5 years’ experience as a call center customer service representative, adept at providing exceptional service and resolving inquiries efficiently. Demonstrated ability to manage high call volumes while maintaining a positive and empathetic demeanor.One year experience in an Administrative Assistant role, where I provided crucial support to customers and internal teams. Proficient in organizing marketing materials and ensuring seamless coordination of tasks to enhance overall operational efficiency.Skilled in utilizing Microsoft Office and Excel to submit and analyze data effectively, contributing to informed decision-making processes. Proven ability to multitask and troubleshoot, adapting quickly to changing priorities and resolving issues with precision and attention to detail
Listed skills include Customer Service, Customer Satisfaction, Cash Handling, Sales, and 17 others.