Jessica Montgomery Email & Phone Number

San Diego, California, Us

o Experienced in performing in-process and final product reviews of documents to ensure adherence to accurate format, signatures, dating, and Good Documentation Practices (GMP) for both commercial and clinical products.o Review 25-30 shipping documents a day/night to ensure accurate order shipment.o Works closely with Research & Development, Regulatory Affairs, Clinical, and Manufacturing groups to determine determine the readiness of inspected products for shipment.o Collaborates closely with Research & Development, Regulatory Affairs, Clinical, and Manufacturing teams to determine the readiness of inspected products for shipment. Demonstrates proficiency in basic computer operations, utilizing Microsoft Word and Excel to generate reports and graphso Ensures compliance with operating procedures and completion of requisite training prior to task execution, maintaining adherence to current Good Manufacturing Practices (GMP). Diligently reviews shipping documentation to assure the accuracy of order shipments."

Scottsdale, Arizona, Us

o Assist 80 customers from small businesses within the US daily to complete necessary paperwork and o process the porting of their services to Nextiva.o Handle an average of 20 escalated calls per week, assisting clients who are experiencing delays in the transfer o of their port. Troubleshoot porting escalations and communicating with carriers to resolve porting issues.o Record customer account data into CRM, and document the status of each client’s port process. o Communicate with 6 carriers to provide status updates and escalate responses from current providers.o Monitor the internal Chat feature and respond to questions regarding the port process.o Collaborate with carriers to achieve a 90% resolution rate of complex porting issues.

Louisville, Kentucky, Us

o Assisted 80 to 100 customers daily with shipment on prescriptions and billing questions.o Used Epost and CRM to input member information and locate status on orders that were placed.o Used RX Nova to run claims and review copay information with members.o Communicated with physician offices and pharmacies for prior authorizations and prescription refills. o Followed up with members on statuses of orders and shipments. Researched escalated cases to determine delays on orders and high copayments on medications.o Troubleshooted members app issues on iPhone and android when they had issues submitting prescription refill requests or prior authorization forms.

Missoula, Montana, Us

o Assisted clients with bathing, dressing and other personal hygiene items. Administered medication and kept a daily journal of medicine intake.o Maintained a daily journal of activities and reported any physical or cognitive changes to the family of a loved one.o Responded to all physical and emotional needs of the patient.o Offered emotional support, companionship, and conversation. Transported clients to locations outside the home, such as to physicians' offices.o Planned, shopped for, and prepared nutritious meals. Advocated for clients by clarifying communications with doctors and compiling health history to prevent medicine interactions and incorrect medical diagnoses.

o Answered 30 incoming calls daily from customers wanting to submit a donation, requesting a product within our sponsored ministries, or inquiring about an issue with shipment.o Handled mail for Inspiration Ministries, Michael Evans Ministries and Dream City Church by using the machines and meters in the mailing room to tag addresses. Utilized Microsoft Excel to update inventory and product codes.o Assisted the Executive Assistant with front desk reception checking in visitors and data entry of any mail that came directly to the office. Answered a switchboard and routed calls to the appropriate party.o Recorded Donor information in CRM and in Excel with payment information and recorded what products they wanted to order.o Utilized Microsoft Excel and Pivot Tables to build reports; recorded data for our team meetings to update the Executives on financial information and product inventory.

Phoenix, Arizona, Us

o Scheduled reservations for clients who were boarding at PetSmart Pets Hotel.o Retrieved customer information when customers called in to the reservation line to inquire about their pets, their pet’s medications, and feeding schedules.o Updated an Excel spreadsheet on store closures, climate, and maintenance at the PetSmart stores in the United States and Canada.o Occasionally made outbound calls to veterinary offices to verify vaccinations and paperwork for clients whose pets were boarding. Trained new staff on PetSmart Pets Hotel procedures and policies.

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Comptia + Certificaton, Information Technology

Associate Of Arts (A.A.), Psychology

High School Diploma, High School Diploma