Jess Octavia Email & Phone Number

Auckland, New Zealand

Debitsuccess processes direct debit payments across Australia and New Zealand. This is mostly focussed on the fitness industry, however, also extends to education, childcare and many other smaller industries.As a contact centre representative it is my responsibility to liaise with clients, the companies that we bill on behalf of and customers, those that we bill. This is done by phone, both in and outbound, emails and sms. When speaking to clients I am able to build a rapport with the manager who I will speak to often several times a day. These calls will usually be to adjust something with a customer's account. Requiring me to quickly adjust payment days or schedules, in order to perform this I am able to quickly perform the calculations and accurately input this onto the shared software. When speaking to customers I am able to quickly ascertain the reason for their call and adjust my phone manner accordingly. This allows the customer to feel at ease speaking to me about what could quite likely be a difficult thing for them to discuss. The majority of enquiries are in regards to overdue accounts making it a stressful conversation for the customer. These enquiries can require the updating of payment details or the adjustment of when these debits are being processed. This means that I must quickly be able to adjust these accounts to ensure that the customer is receiving the best outcome and that the conversation of the call is clearly documented.

Auckland, New Zealand

As a refinery assistant I am responsible for the recovery of precious metals including gold, silver, platinum and palladium from jewellery industry waste (such as filings and used sandpaper), using a variety of physical and chemical processes. I remove the combustible materials, melt the resulting product into mixed alloy ingots then process the ingots in an acid digest to extract the fine metals.This is heavy physical work, with hazardous materials, an average day involves working with molten metal, corrosive acid, various chemical processes, heavy machinery to crush and process material. As well as this, I do lab work, including filtering (acid only takes up certain metals so there are undigested products to separate), and separating solids from liquids.A lot of my work in this role is self directed, and involves a high level of responsibility and safety considerations. I am often left to process jobs by myself, involving materials worth approx $100k. Filtering, melting, cleanup (including hazardous spills), and equipment maintenance are also part of the duties in this role.

Auckland, New Zealand

In this role I was responsible for serving customers and supplying them with appropriate footwear. Alcohol was served at this venue, and there were pokie machines on site, so complying with the law by checking ID was part of my role as bar duty manager, as was assessing patrons for intoxication.This role involved being trusted with significant financial assets as between the bowling operation, the bar and the pokies I was trusted with $20-40k in cash. I was often sole charge, with closing and opening duties including balancing the till and emptying to pokie machines.There was also a considerable customer care component, in an environment that included drinking, gambling, as well as heavy machinery and small children. The heavy balls were a hazard, as was the alley environment itself- on one occasion I saved a small child who ran into the bowling alley by putting myself between the bowling pin sweeper bar and the child.Event management was also a part of my duties, such as bowling tournaments (including at a national level, which I assisted rather than ran sole charge) and birthday parties. Ensuring that a large number of people were allocated to the correct lanes, and that the events kept within reasonable timeframes or a set schedule was also a part of this. In addition, I ran an LGBTQIA+ bowling league on Sundays.

Auckland, New Zealand

I started working at Pins, a bowling alley, cafe and bar, as a generalist cafe worker, soon adding extra shifts as a duty manager for the bar, before moving into the Bar Duty Manager position full time after a change in ownership.

Auckland, New Zealand

In this role I was a generalist cafe worker, performing standard cafe duties such as taking money, making coffee, doing dishes, cooking, serving people, balancing the books at the end of the night, restocking, and shopping for the cafe. At this point in time I was entrusted with approx. $1000 in the till. For the second year I was in this role, I had a second part time job as a Bar Duty Manager at Pins.