Jessica Sison Email & Phone Number

Valenzuela, Ncr, Ph

Bgc, Taguig

• Subject Matter Expert/ POC for Copilot Implementation and Marketing Admin - Creating and Implementing campaigns- Point of contact for clients, engineers and other LOBs for anything related campaign implementation and monitoring- Assisting the Global Marketing Department for process and campaign related concerns- Coordinating with the QA/Tool Engineers for campaign testing and tool bug fixes- Lead weekly and bi-weekly meetings with the client for process updates and reporting encountered issues.- Workflow representative for the account’s Support Business Reviews and Escalation Syncs- Lead trainings for new members or any process updates• Subject Matter Expert for Fraud Analysis, and Manual Labeling.- Investigating suspicious users or system abusers to further contribute on the machine learning system, as well as the reassessment of suspended returned users.- Being the point of contact for the client and other LOBs for any Fraud related concerns and/or cooperating with them regarding their projects and promotions to ensure security among users and the company from fraudulent activities.- Answering case consults and helping Ops managing and monitoring deliverables.- Improving Fraud processes such as creating projects innovating the investigation procedures then request documentation and approval of knowledge-based articles.- Curate sample User IDs with unusual issues and fraud patterns from agents’s submissions and present them for monthly touchbase meetings.• Support representative for a Carpool app.- Ensuring Campaigns and Promos are properly relayed to customers and tested through sanity checks.- Reporting to SMEs/Tier 3 clients for encountered issue by requesting a bug creation request.- Providing assistance with the users’ account, technical and payment issues along with the implementation of the terms of service for the safety of the community and fair use of the product.

Ortigas, Pasig

Specializes with customer interaction and operational support with online gaming players around the world in regards to their Account access and Technical issues. A veteran Game Surveillance agent that patrols in-game to observe Real Money Traders and BOT users that provides disadvantages to other players.Has also helped internal processes such as assisting on the creation/proofreading knowledge-based articles for known issues that the support receives.Assistance on coaching newbie agents with the common processes and partaking Senior Agents' task.

Ortigas, Pasig City

Worked on a project-based contract with my main responsibility was scoring Japanese students English Fluency Oral Examination.

Pasig City. Philippines

Critical analysis and abstracting space leases

Greenhills, San Juan

Production Assistance on Walang Hanggang MV by Quest; Assisting with Photo Editing on the Canyon Woods and Canyon Cove Website.