Jess Thomas Email & Phone Number

With over 10 years of work experience in various customer-facing roles, I am passionate about solving problems, creating value, and delivering satisfaction. As a ServiceNow SkillBridge Extern, I am learning how to use the leading platform for digital workflows to transform the way businesses operate and serve their customers. I am also developing my skills in HTML and CSS, which are essential for creating user-friendly and responsive web pages. I am eager to apply my knowledge and skills to help ServiceNow achieve its mission of making work better for people.In my previous role as an Inventory Control Specialist/Sales Associate/Bridal Consultant at Bed Bath & Beyond, I demonstrated my ability to excel in a fast-paced and dynamic retail environment. I was responsible for managing the inventory, processing orders, and providing exceptional customer service. I also trained new associates, handled register overrides, and created personalized bridal registries. I was recognized for my outstanding performance by producing over 50% of paid membership sign-ups, generating the highest average ticket on bridal registry creation, and maintaining the top 5% customer service ranking in the company. I leveraged my troubleshooting, communication, and interpersonal skills to build rapport, trust, and loyalty with customers and colleagues.