Jess Uncapher Email & Phone Number

Greater Seattle Area

• Implementation of FinancialForce PSA and ongoing work to drive data consistency
• Set the initial resource management processes and best practices, and centralized resourcing with the Resource Management Team
• Established the Resource Management Team, training two NA Resource Managers and one EMEA Resource Manager
• Helped implement the use of the Resource Planner, a critical staffing tool within FinancialForce
• Routinely staff resources to customer projects, and proactively work with Professional Services management and Sales to address any issues that could hinder the success of the customer project
• Continuously look for ways to improve efficiency and communication within the Resource Management processes

Greater Seattle Area

• Consult with customers about their current paper processes and help them to set up similar—paperless—processes through DocuSign
• Help implement FinancialForce PSA at DocuSign as part of the core team
• Project manage the team's verticals and integrations content project, as well as several smaller content and process improvement initiatives

Greater Seattle Area

• Consulted with customers about their current paper processes and helped them to set up similar—paperless—processes through DocuSign
• Managed a team of four DocuSign for Salesforce consultants and the DocuSign for Salesforce Onboarding program
• Developed consulting metrics for all the onboarding teams
• Created and developed a one-to-many style onboarding program to support the growing needs of the business

Greater Seattle Area

• Consulted with customers about their current paper processes and helped them to set up similar—paperless—processes through DocuSign
• Became the team’s DocuSign for Salesforce subject matter expert and started the DocuSign for Salesforce internal OSC training program
• Trained and managed the external DocuSign for Salesforce Onboarding team
• Established a weekly professional development hour to share knowledge within and across teams

Greater Seattle Area

• Consulted with customers about their current paper processes and helped them to set up similar—paperless—processes through DocuSign
• Educated them on the DocuSign system, ensured their first use cases are set up correctly, and helped them to discover other potential use cases within their organization/company
• As needed, walked them through the set up and use of any of our partner integrations, including Salesforce, Netsuite, Microsoft Office/Sharepoint/Dynamics, and Google mail/drive/Chrome and our own DocuSign Transaction.
• Started and developed the internal NCC training program to onboard new team members and get them working with customers as soon as possible

Bellevue, WA

• Trained adult learners primarily in desktop software applications and operating systems with a focus on troubleshooting their individual business needs, and making them overall more efficient at their jobs
• Used remote training technologies AdobeConnect, LogMeIn, and Microsoft Lync to work with students located around the world
• Privately educated groups in soft-skills such as Customer Service, Project Management Fundamentals, and Project Teams
• Designed custom classes, and custom content, for both private clients, and for TLG open-enrollment classes
• Contributed to, and led, various administrative projects, including the migration of SharePoint content from 3.0 to 2010, the creation of new forms in InfoPath, and the customizing of new courseware for all desktop.

Seattle, WA

• Introduced customers to the French organic skincare company by educating them on the brand and its various product lines
• Tailored purchases to the specific needs of each customer, while introducing them to other products they might enjoy
• Initiated and implemented the use of Excel in the tracking of business sales, where the previous system was paper-based and required calculations by hand
• Organized and maintained the overstock inventory system, in addition to helping maintain general store appearance and cleanliness

Andover, MA

• Trained surgeons, perfusionists, and other medical personnel, in an intensive two-day training session, on how to use an innovative heart transplant machine for use at their own hospital
• Provided on-site field support for domestic and international hospitals, for up to three weeks at a time, to assist and further train during a heart retrieval run, and to maintain equipment and inventory
• Performed a variety of R&D tasks, including planning, sampling, data collection and analysis, and written reports
• Planned, implemented, and reported on several Verification & Validation studies for changes in protocol, software, and hardware
• Maintained a high level of expertise on both the hardware and software of the heart transplant device and on the lung transplant device still in development
• Developed training materials for both internal and external training sessions

Exeter, NH

• Taught a wide range of academic levels in three different subject areas, created new labs and projects (including interdisciplinary projects with other teachers), and graded work according to state standards and the.
• Reorganized state science standards into integrated classes for the school so that units are taught by the inclusion, rather than exclusion, of different disciplines
• Mentored an advisory group for three years to monitor academic proficiency and general well-being
• Became the internal pioneer user, and eventual trainer, of Moodle, a Learning Management System used by all staff and students

Portsmouth, NH

• Tutored students ages 5-22 in basic and advanced math, and as needed in other subjects
• Organized the minute-by-minute tasks of all three students while maintaining the records and notes for each child according to Sylvan standards

Seabrook, NH

• Was the liaison between vendors and project managers, tracking and improving the delivery dates of critical parts
• Expedited processing by prioritizing incoming parts for both the Receiving and Quality Control departments
• Assisted the department manager with administrative tasks and projects
• Created and maintained tracking spreadsheets and became an expert on the inventory software program PASSPORT

Bs, Biochemistry

Activities and Societies: UMaine Division I Diver, 1M & 3MMinored in Molecular & Cellular Biology and Microbiology

High School Diploma