Jessy Chandran Email & Phone Number

An accomplished professional with over 15 years of experience in telecom domain. I have a good understanding of business verticals such as Cloud Telephony, Unified Communication as a Service (UCaaS), Contact Center as Services (CCaaS), Messaging (Whatsapp API, SMS,AI Chatbots), Datacenters( Onsite, Co-location,Cloud and Edge).As a keen cloud technology enthusiast, I have helped to set up managed services infrastructure ( Voice and Data) for my clients at their offices and offshore call centres in the UK, Europe, and in the APAC region. I have successfully deployed solutions to clients across various domains such as Travel, IT services, the Public sector (Schools, councils), Pharmaceuticals, FMCG, Staffing/ Recruitment Agencies, Financial services, etc.Core Competencies include:- - Unified Communications as a Service ( UCaaS) - Contact centre Solutions as a Service (CCaaS) - Deploying Conversational AI tools to improve customer experience and agent efficiency - Microsoft Team Direct Routing with Oracle & Audiocodes SBCs - Omnichannel Solutions ( Chatbot, Whatsapp API, SMS, Messaging etc.) - CRM & Application Integrations - Experience in soft switches such as Portaone, 3CX, Asterisk, Snom, Broadsoft - SIP Trunking ( Experience of Avaya, Panasonic, and Siemens Integration) - Providing Internet solutions using SOGEA,FTTP, Leaseline solutions - IVR Services - Providing Compliant Local & International DID numbers with Number Porting with sip trunking.