Jesus Fernandez Email & Phone Number

Miami/Fort Lauderdale Area

• Provide service and repair of customer equipment in the field. Includes the service and repair of mechanical, electronic, and computerized equipment.
• This equipment includes HP low volume latex printers, HP Scitex flatbed printers, Astrophysics X-ray inspection systems, Savioke robots, and Cleveron Pack Robot Towers.
• Certified HP Service Engineer on HP Scitex 500/700/550/750 UV Printers.
• Certified HP Service Engineer on HP Latex LV 100/200/300/500/700/800/630 series Printers and Cutters.
• Certified Mutoh Service Engineer on Valujet Eco-solvent printers.
• Certified Astrophysics Service Engineer for service, repair and installations of X-Ray inspection systems.Certified Roland Service Engineer on Printers, and Roland Dental Mills.Certified Service Engineer on Arca Cash.

Miami/Fort Lauderdale Area

• Installed, configured, tested, and repaired Customer’s enterprise servers, desktops and laptops. This includes the HPE Proliant DL, ML, and Blades servers.
• Provided technical data/voice support to users.
• Provided technical support to external clients.
• Participated on a rotational on-call schedule and responded to client’s issues on a 24 X 7 basis.

Miami/Fort Lauderdale Area

• Provide service and repair of customer equipment in the field. Includes the service and repair of mechanical, electronic, and computerized equipment.
• This equipment includes HP low volume latex printers, HP Scitex flatbed printers, Astrophysics X-ray inspection systems, Savioke robots, and Cleveron Pack Robot Towers.
• Certified HP Service Engineer on HP Scitex 500/700/550/750 UV Printers.
• Certified HP Service Engineer on HP Latex LV 100/200/300/500 series Printers and Cutters.
• Certified Mutoh Service Engineer on Valujet Eco-solvent printers.
• Certified Astrophysics Service Engineer for service, repair and installations of X-Ray inspection systems.

Miami/Fort Lauderdale Area

• Provided technical support to 10 field engineers and 100+ customers on HP9000 mid-range/high-end enterprise servers and HP ProLiant Wintel servers.- Trained all field service engineers on the troubleshooting techniques.
• Created the spare items list for all customers based on the equipment under contract and service level agreement (SLA) requirements.
• Maintained 100% compliance with the SLA requirements for each customer.Field Service Engineer
• Maintained, troubleshoot, and repaired customer’s data center equipment. This includes servers of all Original Equipment Manufacturers (OEMs), and attached peripherals like SAN Units, disk arrays, tape drives, EMC.
• Created, maintained and executed a preventative maintenance schedule and performed the scheduled preventative maintenance for all customers systems under contract.- 100% preventative maintenance completion rate.
• Maintained 100% compliance with each customer’s SLA requirements and contract terms.

Miami/Fort Lauderdale Area

• Maintained, troubleshoot, and repair of Hewlett-Packard HPUX, MPE, and RTE systems, HP9000, HP3000, and HP1000 series enterprise servers, HP NetServers, and HP ProLiant series systems.
• Maintained, troubleshoot, and repaired peripheral equipment attached to the servers. This includes SAN Units, tape drives, disk arrays, DLT/DDS drives, UPS units, auto-raid disk arrays, etc.- Replaced defective.
• Performed scheduled preventative maintenance on contracted equipment as scheduled by management.