Jesus Mendoza Email & Phone Number

Tigard, Oregon, United States

Hillsboro, Oregon, United States

As a dedicated Validation Technician, I was entrusted with the upkeep and technical supervision of a remote lab environment. My role encompassed a broad spectrum of responsibilities that contributed to the efficient operation and strategic expansion of our technical facilities. Key contributions and duties included:Lab Maintenance & Administration: Managed a robust lab setup with two servers, a KVM switch, and an array of over 25 NUC models, ensuring high availability and optimal performance.Inventory Management: Orchestrated the inventory logistics for the lab, maintaining a precise record of equipment and supplies to support ongoing operations and audits.Scripting & Automation: Developed Python scripts to streamline lab inventory management, enhancing process efficiency. Implemented PowerShell scripts to automate testing procedures, reducing manual intervention and elevating productivity.Remote Lab Deployment: Assisted in the deployment of additional remote labs, contributing technical expertise to the scaling the remote lab project infrastructure.OS Image Customization: Played a pivotal role in the customization and backup of Windows OS images, safeguarding data integrity and facilitating tailored software environments.Technical Support & Escalation Handling: Provided critical support to engineers, aiding in the rapid resolution of escalated issues and the assignment of escalation tickets to bolster customer satisfaction and service excellence.This multifaceted position demanded a high level of technical proficiency, problem-solving acumen, and collaborative strength, all of which I applied to drive continuous improvement and support our company's technological advancement.