Multi-Unit Manager       Drive excellence in day to day operations of 3 restaurants. Train, Coach, Motivate, and support General Managers and restaurant team members. Ensuring exceptional customer service, cash handling, food preparation and quality timeliness of service. Increased Customers satisfaction by 19% in the first 2 monthsIncreased employee retention by implementing quarterly incentivesDeveloped and launched 2 new store locationsHosted regional qualifiers for national eating contestResponsible for overseeing all operations of the restaurants and ensure top store performanceCreated company manual to ensure restaurant standards and to maintain a safe working environmentImplemented an inventory and purchasing control processProvide analysis of profit and loss through comprehensive data retentionMaintain an open line of communication with corporate executivesManage social media presence and outreachAdminister payrolls and other financial aspects of the storeInitiate recruitment of new team members and provide training  Enforce proper food handling and sanitation proceduresCheck to ensure that appropriate changes were made to resolve customer complaints and queriesDevelop front line staff members to promote growth within organizationEstablish and maintain relationships with various vendors

GENERAL MANAGER• Responsible for 24 staff members including 4 managers• Train new hires for work as crew members and managers• Assisted in implementation of innovative cash register/ordering systems• Increased store revenue by 3.9% yearly• Repeatedly received high yielding results of food and safety evaluations and inspections• Strategically reduced paper and labor costs by 6% while keeping a high level of customer satisfaction