Jesus Alvarez Email & Phone Number

Everett, Washington

Support the entire AirMagnet software suite as a tier 4 support engineer. Work as technical liaison between technical support engineers, software engineers, quality assurance engineers, product management, sales teams, and external customers to help solve RF issues of various scope. Additional duties include to identify product issues, fully document steps.

Everett, Washington

Supported the entire AirMagnet software suite as a tier 3 support engineer. Worked directly with customers in identifying product issues of varying complexity and providing solutions in a timely manner. Was part of an on-call rotation to help support customers around the world and help maintain service level agreements. Helped train junior support.

Renton, Washington

Involved in system integration testing during the development of the interoperable Positive Train Control (PTC) system as mandated by the Federal Railroad Administration. Work includes system testing, network integration & configuration, installation of hardware and software, test plan development, test case implementation, and defect failure analysis. Was.

Seattle, Washington

Responsibilities included designing backhaul communication sites to provide Ethernet and TDM services to various national wireless carriers via SONET, microwave, and copper backhaul. Equipment designs included analysis of existing and future network capacity requirements. Work with local market field technicians and project managers to implement new site.

Redmond, Washington

Performed customer support activities involving network design, installation, customer training, system modification, failure diagnosis, and repair of iDEN base station equipment and systems to include microwave and fiber DAS applications. Routinely worked with the local market RF engineers to help design and integrate the company base station product into.

Redmond, Washington

Optimized iDEN & CDMA networks to include site parameter data entry, optimization, capacity planning, modification, and design. Conducted interference troubleshooting and mitigation to include Public Safety issues, drive testing and post processing data analysis, and RF related customer trouble ticket resolution. Managed several projects to include.

Redmond, Washington

Responsible for all corrective and preventative maintenance of 40 cell sites on a rotating 24/7 on call duty cycle. Work encompassed from the backhaul of microwave, fiber optic, and copper T-1 links to the base station equipment. Worked closely with RF Engineers to troubleshoot and improve network performance through optimization by equipment testing.

Everett, Washington

Supervised personnel in performing, and completing over 500 preventive maintenance operations with 100% accuracy following strict technical guidelines; planned and coordinated a multi million dollar complex installation of electronic equipment during a ship overhaul; actively managed all controlled and formal work procedure writing; ensured proper.