Jesus Alvarez Email & Phone Number

Everett, Washington

Support the entire AirMagnet software suite as a tier 4 support engineer. Work as technical liaison between technical support engineers, software engineers, quality assurance engineers, product management, sales teams, and external customers to help solve RF issues of various scope. Additional duties include to identify product issues, fully document steps to reproduce defects, develop workarounds to existing issues, implement permanent solutions, edit documentation, and write knowledge base articles to improve customer experience within the AirMagnet product line. Provide training, conduct product demonstrations, and consult external customers in design, planning, implementation, optimization, and troubleshooting of 802.11 networks, Bluetooth, VoIP, RTLS, and cellular repeaters. This includes antenna selection, antenna placement, frequency planning, power level planning, utilization planning, capacity planning, and interference mitigation methods. Beta tested software releases to provide feedback to the software engineering team for product improvement. Efforts help to raise and maintain customer satisfaction score to over 95% for the AirMagnet product line.

Everett, Washington

Supported the entire AirMagnet software suite as a tier 3 support engineer. Worked directly with customers in identifying product issues of varying complexity and providing solutions in a timely manner. Was part of an on-call rotation to help support customers around the world and help maintain service level agreements. Helped train junior support engineers. Provided assistance to senior support engineers in debugging complex issues. Was given an Operations department award for identifying root cause of a customer impacting critical software issue that has been ongoing for several months.

Renton, Washington

Involved in system integration testing during the development of the interoperable Positive Train Control (PTC) system as mandated by the Federal Railroad Administration. Work includes system testing, network integration & configuration, installation of hardware and software, test plan development, test case implementation, and defect failure analysis. Was the lead test engineer for various high visibility projects to include Radio Qualification Testing with results reported to the owner railroads and FRA. Integral part of the System Integration group that was recognized within Meteorcomm for outstanding performance and contribution that helped achieve the successful completion of several PTC project milestones.

Seattle, Washington

Responsibilities included designing backhaul communication sites to provide Ethernet and TDM services to various national wireless carriers via SONET, microwave, and copper backhaul. Equipment designs included analysis of existing and future network capacity requirements. Work with local market field technicians and project managers to implement new site construction, existing site modifications, and customized backhaul solutions. Frequently interact with existing and potential equipment vendors to continually find solutions to improve network operability. Effectively troubleshoot complex customer network issues in a timely manner taking into consideration varying customer requirements and needs.

Redmond, Washington

Performed customer support activities involving network design, installation, customer training, system modification, failure diagnosis, and repair of iDEN base station equipment and systems to include microwave and fiber DAS applications. Routinely worked with the local market RF engineers to help design and integrate the company base station product into their networks. Technical liaison to customers, providing on-going 24/7 support and responsible for customer satisfaction and equipment servicing. Played a vital role in successfully expanding company product line to various Latin American countries by conducting sales presentations, product demonstrations, along with classroom and field training of maintenance and operating responsibilities in both English and Spanish. Efforts helped to generate over $25 million dollars in sales for the company in one year.

Redmond, Washington

Optimized iDEN & CDMA networks to include site parameter data entry, optimization, capacity planning, modification, and design. Conducted interference troubleshooting and mitigation to include Public Safety issues, drive testing and post processing data analysis, and RF related customer trouble ticket resolution. Managed several projects to include maintaining an overall network drop call rate of less than 2%. Efforts contributed to consistently attain one of the top markets nationwide in various key performance metrics while continually working with a reducing budget and increasing workload.

Redmond, Washington

Responsible for all corrective and preventative maintenance of 40 cell sites on a rotating 24/7 on call duty cycle. Work encompassed from the backhaul of microwave, fiber optic, and copper T-1 links to the base station equipment. Worked closely with RF Engineers to troubleshoot and improve network performance through optimization by equipment testing, troubleshooting, drive testing, and statistics evaluation; Efforts contributed to continually rated in the top three nationally on maintaining local network uptime and reliability as one of the best in the nation.

Everett, Washington

Supervised personnel in performing, and completing over 500 preventive maintenance operations with 100% accuracy following strict technical guidelines; planned and coordinated a multi million dollar complex installation of electronic equipment during a ship overhaul; actively managed all controlled and formal work procedure writing; ensured proper procedures for power plant operations and preventive maintenance were followed to the strictest standards which contributed to a rating of excellent by a Naval Nuclear Inspection committee.