Jesus Alarcon Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington

Seattle, Washington

• Providing tier 1 technical support for over thousands of internal and external employees
• Internet & local networking connectivity troubleshooting specific to LAN/WAN/websites & servers
• Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and mid-range operations. Interact with customers and co-workers to diagnose and.
• Document customer requests remedy ticketing system.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
• Support feature, functionality, and usage of specific application.

Greater Seattle Area

• Assisted in identifying trends in continuing hardware, software or systems problems for upwards of 100 end users a week.
• Documented user problems, resolution, and new solutions for future reference using EHD tools and resources. Maintained regular and consistent attendance and punctuality.
• Performed first-level core troubleshooting on hardware/software systems problems for upwards of 100 users per week; answered questions, provided technical solutions, and followed up to assist users in solving their.
• Familiar with ITSM ticketing system and Active Directory for partner accounts and also used for password resets.
• Referred user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution.

Bellevue, Washington

• Troubleshoot software on a daily basis and provided customer service to internal associates, supervisors and managers from all 850 retail stores located all over the U.S. including Puerto Rico.
• Providing support to end users on a variety of issues. Identifying, researching, and resolving technical problems.
• Respond to telephone calls, email and personal requests for technical support.
• Performing Computer to Computer remote in functions using TeamViewer to TPR-I locations to ensure settings and functionality are correct for the Managed Payment Services project launches live.
• Configure and troubleshoot Microsoft Office Suites (Outlook, Excel, Word, etc)
• Setting up workstations for new upcoming corporate employees.

Renton, Washington

• Managed and analyzed tickets, gathered information to build ticket reports, troubleshoot software on a daily basis and provided.
• Customer service to internal and external customers via phone and Outlook.
• Troubleshoot and resolve computing problems related to personal PCs and printers.
• Resolved over 50 tickets per week in Ticketing System.
• Creating newsletter projects that included updated information for the Service Desk team.

Seattle, Washington

• Year Up is one year career development program with 250 corporate partners, the program includes college level courses, professional training, and a 6 month internship.
• Partnered with Bellevue College earning 27 college credits.- Relevant courses -
• Business Application.
• Business Communications.
• IT Comp.
• Quality Assurance.