Create Powershell / C# Programs and Scripts to Automate daily admin tasks in Active Directory or where needed such as to automate new employee onboarding or offboarding. Maintain Active Directory objects for our siteManage Active Directory Group policies for Computers and UsersManage Automated Install packages used to deploy software to computers via PDQ Deploy, PSEXEC or PowershellTroubleshoot Desktop / Laptop Hardware and Software issuesAssist Network / Server Administrator with tasks such as troubleshooting server issues or the configuration of a server as needed.Provide Remote Support to users that work from homeTroubleshoot Windows, Windows Server OS and Linux system as needed.Troubleshoot LAN / WIFI issues and work with network administrators to resolve issues Deploy / Troubleshoot network printer and work with vendors to resolve as neededManage and Administer Print, Bitlocker and Display board serverMaintain and Manage Master Images used all on Computers systems and sites including servers such as MDT/ WDS.Manage Computers using Microsoft System CenterManage User permission on Network shares, VPN and Corporate SystemManage Mobile Devices via VMWare Airwatch.Document All Help Desk Processes used for easy knowledge transfer and training of anyone in the team.Track and Manage incidents using ServicePro Help Desk Ticketing SystemAssist in the procurement of IT Equipment by choosing specs based on current company needsCollaborate with IT Team members to find more efficient ways of running IT Department and Helpdesk

• Manage day to day HelpDesk tickets and route them to appropriate teams for resolution• Manage Active Directory users, computers, security groups, distributions groups, password policies.• Manage our Patch management server• Assist Server Admin in Managing DHCP, DNS, printer and file servers• Create and Manage Group policies for all Company Computers• Manage Exchange Mailboxes and security • Administer Company Email Signature software• Manage Network File / Folder Permissions• Assist users with their Help desk needs which include Hardware, software and system access• Administer MDM Software• Administer and develop Company intranet phone book developed by our team• Develop new I.T tools using C#, ASP.NET MVC, PowerShell and Python in order to make helpdesk processes more efficient• Administer Microsoft System Center 2012 R2• Administer Display board and Display computer systems• Manage Computer Inventory• Work with vendors to acquire new I.T equipment as well as to get equipment repaired

● Troubleshoot wired and wireless network connectivity issues● Install/Upgrade/Troubleshoot Software and hardware on laptops and desktops● Provide training to work from home users on how to use company provided equipment● Remove and Clean Spyware, Malware and Virus infections on laptops and desktops● Image, configure and deploy new computer and printer equipment● Create, Add, Delete, and modify Active Directory users and VPN accounts● Manage security access to network shares, network resources and Citrix Apps through the use of Security Groups ● Create, Add, Delete, modify MS Exchange mailboxes using Exchange Management Console 2010● Administer, Configure, update and Troubleshoot Citrix XenDesktop 7.0 VDI (Virtual Desktop Infrastructure) images and computers● Answer incoming calls to the Helpdesk Queue and assist remote, work at home and internal staff via remote control tools (Dameware, Citrix GoToAssist) and provide Desk side support when needed● Troubleshoot and configure Android / Apple OS Smartphones and Tablets ● Troubleshoot and reset Avaya Voicemail, IP Phone’s and IP Softphones with assistance of Telecom Engineers● Part of the on call rotation to respond to emergency calls placed to Helpdesk Queue after business hours and weekends● Install, configure and troubleshoot Right Fax client software● Track and record all incidents using FrontRange IT Service Management system.● Assist in creating software installation documentation and how to guides for our internal knowledge base.

● Troubleshoot wired and wireless network connectivity issues● Install, upgrade and troubleshoot software and hardware on laptop and desktops● Configure, troubleshoot, and backup Lotus notes for single and Multi User mailboxes● Configure and deploy Dell and Toshiba Desktops and Laptops● Create software installation documentation for other technicians to use● Install, configure and troubleshoot Cisco VPN software● Assist other technicians in resolving computer issues● Responsible for supporting 200 users

Create Norton Ghost Images with Sysprep for Laptops and DesktopsUpdate existing out of date Ghost ImagesInstall and configure local printers for usersTroubleshoot Operating System problems and errorsTroubleshoot Network Connectivity ProblemsMap network drives and printersResponsible for changing toner cartridges for HP and IBM laser printer in the entire building of 500 users.Setup and installed new Compaq ComputersSetup and installed IBM laptopsTroubleshoot IBM laptops for Hardware and Software Problems.Troubleshoot Compaq Desktop for Hardware and Software Problems.Backed up / Restored users data and settingsSetup, Configured and backed up users E-mail in Lotus Notes 5 and 6.5Software installation and Configuration.Configured users with Wireless Network using CISCO cards / Routers using LEAP server authentication.Manually patched and updated 250 Windows 2000 and XP Machines in 2 monthsUsed Peregrine for Ticket Tracking.Installed and configured AS/400 Installed and Configured Citrix for use with J.D EdwardsTrobleshoot Windows XP and 2000 software and hardware problems

Diagnose, troubleshoot and repair hardware onsite on Compaq desktops and laptops.Troubleshoot Windows operating system errors and blue screens.Install and upgrade computer hardware and software Install Peoplesoft HR and financials on computers as well as proprietary Indymac bank softwareInstall new network printers and computersTroubleshoot network connectivity problemsTroubleshoot software error messages.Install new computers to replace old legacy systemsHelp users with all Microsoft office suites as well as setup Microsoft Outlook with mail rules, importing there personal folder files and configure it to work with MS Exchange Image new computer systems and laptops with Norton Ghost as well as make sure computers join the domain for deployment and shipping to other Indymac locations

● Diagnose, troubleshoot and repair hardware on Compaq Laptops and Desktops● Troubleshoot Windows OS issues including BSOD (Blue Screen of Death)● Install, configure and upgrade computer hardware and software● Support internal company software such as PeopleSoft HR and Financials as well as custom made internal applications● Install and troubleshoot network printers● Assist user with MS Office questions and issues● Image(using Norton Ghost) and configure new computer desktops and laptops for deployment to remote company locations