Katie D. Email & Phone Number

Detroit, Mi, Us

• Manage core HR processes/programs, identify gaps and inefficiencies, provide standardization and improvement recommendations in total rewards, payroll, immigration, policy, HRIS, and communications.• Partner with Organization to analyze and evaluate total rewards program to ensure internal/external competitiveness with an eye on equity across the organization.• Oversee immigration program and assist foreign citizens with immigration procedures; work closely with HR Business Partners, Recruiting, employees, and external immigration counsel and serve as the subject matter expert and point of contact with questions and case filings• Analyzes people problems using data from a variety of sources for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.• Manage ethics hotline case reports to ensure prompt investigation and resolution by HR Business Partners, decreasing the number of days cases are open• Maintain accurate HRIS data by auditing data for accuracy, making updates as needed, uploading necessary documentation to employee profiles• Highly proficient use of HR Systems and computer software application skills (Workday & Kronos)• Ensures compliance with data privacy regulations and best practices.• Support corporate payroll process by overseeing accurate preparation of documentation and liaise with payroll team members to ensure accuracy and timeliness of employee remuneration• Support plant locations as needed with payroll processing, time and attendance, health and welfare benefits, and leaves in a Union and non-Union setting• Work with the EHS to manage all work-related or non-work-related leave of absence cases, claims, and the coordination of the RTW process when necessary• Provide support to employees and HR Partners in various HR-related topics such as leaves and compensation and resolve any issues that may arise

Novi, Michigan

•Responsible for the day-to-day claim and litigation support needs of assigned cases and projects•Assist local counsel in reviewing legal filings, discovery material, and other documents related to legal matters•Highly collaborative, working in coordination with internal and external litigation teams and local counsel to develop defense strategies in litigation•Manage incoming high-profile subrogation claims; review claims and complaints, develop, present, and execute strategies up to and including litigation •Negotiate directly with insurance carriers for claim settlement•Attend settlement conferences and/or mediations as a company representative for local counsel and assist as needed•Pull and analyze data as necessary to better understand current strategies and trends, improve decision making, and improve processes•Maintain a detailed and fully documented file of progress throughout the claim and litigation process •Continuous Improvement Facilitator

Novi, Michigan

•Guided and directed customer service team towards achieving operational goals•Directly supervised the Retail, OEM, and International support team consisting of Inside Sales Representatives, Support Specialists, and Support Coordinators. •Ensured that customer complaints are resolved in a professional manner•Provided supervision and technical assistance to customer service team to attain departmental and organizational goals•Performed annual reviews and performance management reviews for direct reports•Conducted department meetings to discuss issues and identify process improvements•Maintained in-depth working knowledge of the company’s brands, systems and processes•Monitored business and process metrics to measure and manage customer service effectiveness•Continuous Improvement Facilitator

Novi, Michigan

• Actively practiced and supported company operating policies and procedures• Supported Brasscraft Mfg commitment to exceptional, responsive service in all interactions with employees and customers• Provided additional training to team members as needed• Reviewed and updated current department procedures, create new procedures as necessary• Approved return authorizations and credits for the department• Audited and approved changes made to the customer database• Followed up on new customer onboarding, record and forward feedback to appropriate channel• Provided ongoing training and troubleshooting for call center software for the department. • Participated in various department and cross-functional projects • Continuous Improvement Facilitator

• Lead trainer responsible for designing and delivering training for new call center software to Customer Sales and Support Department• Served as point person during implementation of call center software and ongoing training for department personnel• Process improvement lead for identifying issues and presenting solutions for shortage process used by Customer Sales and Support team• Build relationships by providing effective customer service for internal and external customer using knowledge of company products and programs• Manage accounts with efficient, courteous service by providing information and resolving routine and non-routine inquiries in a timely manner within established guidelines• Enter purchase orders with a high level of accuracy and volume• Update and provide pricing information, order status, delivery information, prepare customer quotations, issue return authorizations, credits and adjustments for customers • Act as a liaison between customers and various departments and rep agencies

Ann Arbor, Mi

• Managed daily operations and marketing activities for the corporate store which was consistently in the top ten stores for sales system wide• Recruited, coordinated, and conducted interviews, prepared new employee files and conduct store employee orientation, documented disciplinary actions including steps for performance improvement when necessary for corporate store• Provide ongoing training and evaluation of staff and operations to ensure efficiency, superior customer service, and prompt problem resolution for corporate store• Plan, execute, and evaluate store and community marketing efforts for corporate store• Business analysis for new point of sale system, followed by roll out and implementation to stores• Conduct ongoing training and evaluation of point of sale system for release to the franchise system• Collaborate with partner businesses to drive sales• Design and conduct training courses for new franchise owners and corporate store employees • Counsel owners regarding candidate evaluation and training• Assist owners with creating marketing plans, executing and evaluating local store marketing events• Advise owners on attendance and set up at community marketing events to grow their business • Conduct store reviews to ensure owners are following franchise standards • Manage owners private supply website, add new products, and process orders • Design professional e-mails, newspaper inserts, community marketing materials for Children’s Orchard franchisor and franchisees and sister store Style Trader

Bba, Management Specialization, Cum Laude

Ms, Human Resources/Organizational Development