Roberto Gonzalez

Roberto Gonzalez Email and Phone Number

IT Manager en Grupo GP | CIO | Service Delivery Manager | AMS | EUS | PMO @ Grupo GP | Building the Present, Planning the Future
monterrey, nuevo león, mexico
Roberto Gonzalez's Location
Monterrey, Nuevo León, Mexico, Mexico
About Roberto Gonzalez

IT Manager in Applications Service Delivery & Business Solutions, with 28 years experience in Global companies, collaborating on continuous improvement initiatives focused on customer satisfaction, designing and deploying IT service models, managing Global IT Vendors contracts and leading digital transformation projects of business processes with operations in USA, Mexico, Brazil and The Caribbean.Now delivering IT Strategy in Construction industry.

Roberto Gonzalez's Current Company Details
Grupo GP | Building the Present, Planning the Future

Grupo Gp | Building The Present, Planning The Future

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IT Manager en Grupo GP | CIO | Service Delivery Manager | AMS | EUS | PMO
monterrey, nuevo león, mexico
Website:
grupogp.com.mx
Employees:
97
Roberto Gonzalez Work Experience Details
  • Grupo Gp | Building The Present, Planning The Future
    It Manager
    Grupo Gp | Building The Present, Planning The Future May 2021 - Present
    Monterrey, Nuevo León, México
    IT Manager / CIO & Digital Transformation Manager
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  • The Heineken Company
    It Service Delivery Manager Americas
    The Heineken Company Feb 2017 - Dec 2020
    Monterrey, Nuevo León, México
    * Managed delivery of Applications Services across Americas (USA, Mexico, Caribbean & Brazil). * Performed Vendor Management of Applications Support Contracts: SLAs, OLAs, Incident Management, Problem Management & Minor Enhancements.* Designed and deployed Process for Business Applications, Service Integration and Continuous Service Improvement.* Managed Application Digital Transformation Agenda.* Defined and implemented Outsourcing strategy for Application Services in Americas operations.
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  • The Heineken Company
    It Supervisor Application Services Americas
    The Heineken Company Oct 2013 - Jan 2017
    Monterrey, Nuevo León, México
    * Ensured IT operation continuity in business applications establishing procedures for immediateattention to Critical & High Priority Incidents.* Managed Service Level Agreements reaching percentage of contractual compliance.* Defined Service Introduction process with Projects & Vendors in Americas Operations.* Managed Global Initiatives with operations in USA, Mexico, Brazil and the Caribbean* Coordinated Supplier Activities (Minor Enhancements & Problems Agenda)* Led solutions on recurring failures
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  • Heineken México
    It Applications Maintenance Leader
    Heineken México Jan 2012 - Sep 2013
    Monterrey, Nuevo León, México
    * Defined & Implemented Operational Procedures, Documentation & Service Agreements. * Coordinated Application Level 3 support team (15 FTEs). * Managed support delivery services & Incident reduction strategy.
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  • Heineken México
    It Project Leader & Business Solutions Specialist
    Heineken México Dec 2004 - Dec 2011
    Monterrey, Nuevo León, México
    * Designed & Implemented Demand management JDA solution in Heineken México Distribution Centers. * Managed IT Projects for Supply Chain. * Designed, developed & deployed solutions for Supply chain & Manufacturing.* Provided Level 2 & 3 support for business applications.
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  • Cervecería Cuauhtémoc Moctezuma
    It Outsourcing Developer & Support Business Applications
    Cervecería Cuauhtémoc Moctezuma Mar 1996 - Nov 2004
    • Designed, developed and implemented IT projects in Manufacturing, Logistics, Finance, Budget Control and Warehouses áreas.• Provided Level 2 & 3 support for business applications• IT Help Desk specialist

Roberto Gonzalez Education Details

Frequently Asked Questions about Roberto Gonzalez

What company does Roberto Gonzalez work for?

Roberto Gonzalez works for Grupo Gp | Building The Present, Planning The Future

What is Roberto Gonzalez's role at the current company?

Roberto Gonzalez's current role is IT Manager en Grupo GP | CIO | Service Delivery Manager | AMS | EUS | PMO.

What schools did Roberto Gonzalez attend?

Roberto Gonzalez attended Universidad Autónoma De Nuevo León, Universidad Autónoma De Nuevo León.

Who are Roberto Gonzalez's colleagues?

Roberto Gonzalez's colleagues are Silvia Cantu, Abner Hernandez, Julio Hardy Lopez, Janett Castillo Hernández, Luis Enrique Álvarez López, Raul T., Alejandro Zatarain.

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