Jesus Munoz Email & Phone Number

Longmont, Colorado, United States

 Overhauled Master Street Address Guide (MSAG) deliveries to create a schedule based on our customers’ needs and expectation thus creating flexibility to adjust delivery if necessary. Took full ownership of the monthly and quarterly MSAG’s in February 2011 and have been solely responsible for maintaining and organizing every single MSAG that gets delivered to our customers Examined and evaluated the Competitive Local Exchange Carrier (CLEC) MSAG receivables, balancing the quarterly workload, and decreasing the time to competition. Offered weekly and monthly customer service calls with our ALI providers as well as my CLEC customers.  Revamped and created a new procedure that allows a Geographic Information System (GIS) MSAG to be utilized, loaded, and delivered.  Designed, programmed, and maintained the monthly and phase specific MSAG worksheet through Excel. This generated a more efficient tracking method for missing and received MSAG’s as well as saved two and a half hours of wasted time throughout each month.  Provided error correction support to our Voice over Internet Protocol (VoIP) team and worked closely with the VoIP MSAG analyst.  From March 2020 to January 2022, I was a part of the designated Local Number Portability (LNP) team. We worked and divided LNP errors across multiple states and employees. The team was disbanded due to the backlog of errors being current and brought to a more manageable weekly level.  Trained individual and group employees on MSAG processes and procedures as well as organized and conducted CLEC MSAG customer trainings. Created International Standards Organization (ISO) documents in relation to monthly and phase specific MSAG’s.  Oversaw and analyzed up to ten different CLEC accounts which included error correction, customer support and offered suite assistance when necessary.

Longmont, Colorado, United States

 Supervised, trained, and assisted eight to ten employees with goals, team trainings, sales techniques, class suggestions, and bi-annual performance reviews.  Provided weekly updates to the Vice President on monthly goals, performance, and personnel issues. Conducted and assisted in monthly employee meetings that offered a platform for additional trainings and gave an opportunity to recognize outstanding service offered by employees.  Accepted and processed customers’ deposits and loan payments as well as managed and balanced a cash drawer daily. Provided cross-functional support to the New Accounts Team including selling additional products and services. Ensured employees adhered to numerous banking regulations which included password protection, cash drawer limits, and bank security. Reviewed daily collections report that required calling and negotiating overdue accounts.

Thornton, Colorado, United States

 Handled inbound sales, billing, technical, and customer calls. Coached and mentored new employees on proper procedures and how to handle different and difficult situations. Member of sales team that evaluated customers needs and suggested the correct product.